Update Has Deleted All Sorting in QUERY, BATCH, EXPORT, AND ADMIN

Anne August
Anne August
Tenth Anniversary Kudos 1 Participant Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions
This new update has DELETED all my sorting and preferences.  As soon as I get everything organized again, and log out, the next time I log in ALL my organization has been DELETED again.  What do you need to do to fix this problem?  I can't scroll through a list of hundreds of queries and batches every single time I need to find one.  The last update broke this too, but at least after I re-sorted everything my preferences stuck.  Are you going to update the update so everything saves again? 


Anne August, Gift Analyst

Simmons University

Boston, MA 02115

Comments

  • Hien Dao
    Hien Dao
    Eighth Anniversary Facilitator 1
    Agreed. It's simply irritating that our preferred columns for viewing gifts, actions, etc. for a constituent record needs to be recreated with each of these (very frequent) updates.
  • Anna Zimmerman
    Anna Zimmerman
    Fifth Anniversary Kudos 2 Participant Facilitator 1
    I'm running into this too and it's driving me BANANAS. It also messed with a couple of my configurations! 
  • Carrie Clark
    Carrie Clark
    Ninth Anniversary Facilitator 1
    This happened to me too. 

    I came on here to see if Blackbaud has replied to any of the sort/preferences being messed up within profiles. I haven't seen their response yet - anyone know if they've commented?
  • Carrie Aranda
    Carrie Aranda
    Seventh Anniversary Kudos 3 Name Dropper Participant
    In the same boat... every time I log out, my sorting preferences are gone.  I don't mind resetting them once after an update if they would then stay put.
  • Twila Moore
    Twila Moore
    Eighth Anniversary Kudos 1 Name Dropper Participant
    We have the same problem.  It keeps happening every time there is an update.  Any solutions from Blackbaud? 

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