Just Giving Peer to Peer Fundraising Tool

We are interested in using it as well, but it is not available in our NXT settings. I also am concerned about duplicate records

In talking with a Just Giving consultant, it sounds like JG integrates into RE NXT similarly to integrating on line donations through On-line Express.  Sometimes this has been a little clunky for us but it works well enough that we decided to proceed with using JG for an important upcoming fundraising campaign. Unfortunately, we have run into a snag. JG allows for adding photos and videos, including captions, to help tell your story, which is cool. The problem we have encountered is that the captions do not show up on our Campaign's webpage, AND JG mixes up the order the order of the photos, making it very difficult to tell your story coherently.  BB acknowledges the issue but says that this problem "may not be a quick fix", which has stopped our fundraising campaign in its tracks. Thought I would mention it here so other JG users or potential JG users are aware of the issue and perhaps could help encourage BB to make it a quicker fix :-).

No, we have not gone live yet with Just Giving due to the issue we are having with photo captions and order.

We have been using it for a few months now and have had some success with a couple of campaigns.  It is integrated with RE NXT and the gift process through Gift Management (Batch) just like our online gifts that come through the NXT donation forms.  We have hit a few snags but they have either been addressed or being worked on.  One of the main hang ups we found was that JustGiving allows for donors to cover the processing fee (yay!) but when the gift comes into NXT, it does not include that donor covered fee.  They are working on a solution so that we can balance with our BBMS deposit.


It has not created any more duplicates that our online donations through the NXT forms.  If it can match to an existing record, it does.  We still check every donor that comes in to make sure that there it is not a duplicate record.  But, they are easy to fix with the merge tool in NXT.  It is just a few extra steps.


So far, we have not had a ton of volume on any one day, so the quirks/snags are manageable.  We have developed a couple of workarounds to quickly address and it hasn't been too bad.  Still way easier than using software that does not have the integration.  Our young professionals board LOVES it and raised over $30,000 with their first campaign.  Since they like it and are actively fundraising, I can manage the few extra steps that are involved with processing the gifts.  The nice thing is that it is easy to know how the gift came in and who gets the fundraiser credit since the gift is tied to a specific fundraiser's page.  They also get to see the total raised without us providing reports/totals.


Overall, it as been a good addition to our toolbox, even with a few snags/quirks.

We haven't been using photos with captions in our stories.  We typically have one compelling picture and then the story.  We also have a cover photo.  Our campaigns have been super simple.  What has made the biggest difference is having someone set up their own page under the campaign and promote it in their networks.  This has not replaced any of our donation pages, although we somewhat tested that idea with our back to school campaign.


Here are a couple of our campaigns if you want to see how we put them together:
https://www.justgiving.com/campaign/backtoschoolbgcaz2020
https://www.justgiving.com/campaign/connect 

Hi Carrie, 


Thank you for the information you have provided.  We currently do all of our gift processing in the RE7 database view. Are you able to share how the gifts processed in Gift Management in  NXT view are reciprocated into the database view? I have been assured that all information is reciprocated to the constituent's record.  I am particularly interested in how I am able to query on gifts processed that would include batch numbers from both platforms. We use queries for our weekly reconciliation. It would be great for us to have more information on this functionality.


Thank you in advance for any additional information you can provide. 


Michelle Nicholas

Assistant Director of Advancement Services

Johnson & Wales University 

401-598-2600

Thank you, Carrie. This is very helpful. Again, I appreciate your time and willingness to share your knowledge of JustGiving.  I hope you have a great rest of your day.  Take care, Michelle 

We just started using it, but we use the version that you pay for. There are some issues with integration and de-duping constituents is required. We use more fields in gift entry than what is available P2P so we have to adjust the gifts to add in the needed fields.  I figure in the next year most of this will be updated and we wont have as much back end work. 

I have the same issues as Angela.  De-duping records and global changes/imports are required for any additional fields. 


Tim Smith

Manager, Gift Processing and Data

847.635.4689