New Sky View

Kimberly Francis
Kimberly Francis
Fourth Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Grantmaking™ General Discussions
Is the new Sky View ready for us to log in.  I tried to get in and I received an error saying "This page requires additional permissions".  I am very confused on how to get started with this.  Any guidance would be greatly appreciated.

Regards,

Kim Francis

Comments

  • Paula Lentoni
    Paula Lentoni
    Tenth Anniversary Kudos 2 Name Dropper Participant
    Same for me when I tried to retrieve an application.

    Also, I couldn't seem to adjust the height of the rows in the view, so couldn't see all my information.


    Paula Lentoni

     
  • Alexis Fish
    Alexis Fish
    Ninth Anniversary Kudos 2 Participant Facilitator 1
    Hi! Here is a link with more information. Also if you need specific help beyond that listed please reach out to our support via the chat feature on the website. https://hello.blackbaud.com/CustomerSuccess-Blackbaud-Grantmaking.html

    Thank you
  • Alexis Fish
    Alexis Fish
    Ninth Anniversary Kudos 2 Participant Facilitator 1
    Hi Paula

    The columns in the view should be  resizable and the right and scroll bar should allow you to scroll though to see all of the data. What browser were you using?

    Thank you 
  • Kimberly Francis
    Kimberly Francis
    Fourth Anniversary Name Dropper Participant Facilitator 1
    Alexis, Thank you for the reply.  I did follow your link.  I watching the video on getting started and when I moved to the next line item (First Time Login) when I click on access Sky View here, i get the same error as before "This page requires additional permissions".
  • Alexis Fish
    Alexis Fish
    Ninth Anniversary Kudos 2 Participant Facilitator 1
    Current clients are being rolled onto the SKY UX view in batch with everyone having access by Nov. 20th. Your system admin will receive an email when your system is ready. If you have received the email and are still having trouble please reach out to technical support. Thank you. 
  • Craig Willis
    Craig Willis
    Fifth Anniversary Participant Facilitator 1
    So much for the November 11th roll out.  
  • Shannon Brower
    Shannon Brower
    Fifth Anniversary Kudos 1 Participant Facilitator 1
    OK Blackbaud - very funny. I have been getting the same message as Kimberly. Now today, I received an invitation from Blackbaud and clicked on the link to "Accept Invitation" but the page opens up and says:

    Invitation not found.

    Invitation not found. To receive another one, contact your administrator. Anyone know what's happening??

  • Bruce Dales
    Bruce Dales Blackbaud Employee
    Tenth Anniversary Facilitator 1 Loyalty Badge Blackbaud Staff
    Hi Shannon - if your Administrator has sent you an email and it will not process properly, please have them or yourself contact Support and they will be happy to help you.
  • Bruce Dales
    Bruce Dales Blackbaud Employee
    Tenth Anniversary Facilitator 1 Loyalty Badge Blackbaud Staff
    Hi Kimberly, cant tell from the post if you received an invite from your Grantmaking Admin, but if you did and its not being accepted, please contact Support and they can assist
  • Kimberly Francis
    Kimberly Francis
    Fourth Anniversary Name Dropper Participant Facilitator 1
    Hello Bruce,

    I did finally receive the email invite from the Grant Admin.  Thank you.

    Regards,

    Kim
  • Shannon Brower
    Shannon Brower
    Fifth Anniversary Kudos 1 Participant Facilitator 1
    Bruce,


    I am the administrator for our organization but couldn't access Sky View. I had to chat with support and they couldn't figure out what the problem was. They eventually emailed me the link two more times and the third time worked. I am now in. 

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