Ticket Scanned Location or User

Sarah Rauscher
Sarah Rauscher
Fourth Anniversary Participant Facilitator 1
in Blackbaud Altru® General Discussions
We have numerous windows and sites where tickets are scanned. As we have changed to timed admission, we are no longer honoring old tickets.


We want to create a query where we can see who scanned a ticket or at least the workstation it was scanned from. Has anyone found that capability in ad-hoc queries?


Or have you found a better function to see what staff has scanned tickets? We want to be able to retrain the specific staff who are having issues, rather than just making a general staff announcement.


Thanks for any tips that work for you.

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Comments

  • Erin Donnelly
    Erin Donnelly
    Tenth Anniversary Participant Facilitator 1
    You could ticket query and choose under "Results field to display:" the field Changed by user name.


    The resulting value for that field is the last person who changed the ticket, so would be the user who scanned it.


    Good luck!
  • Sarah Rauscher
    Sarah Rauscher
    Fourth Anniversary Participant Facilitator 1
    Thanks! That worked. I had selected the field Changed by user name. However, I had started it as a Sales Order query. Therefore Changed by user name showed who had created the ticket in Sales Orders.


    I also found that I can filter for all tickets sold by specific staff. I just need to filter "Changed by user name is equal to [STAFF]. This report will be helpful to ensure staff are scanning the timed entry tickets for the correct time and date. Then we can counsel specific staff, instead of making a general announcement,

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