Separate Tickets for Members vs. Non Members using Scheduled and Pre-registered programs

Katelyn Welch
Katelyn Welch
Fourth Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Altru® General Discussions
Hi,


I am interested to learn if anyone uses separate programs for member tickets and non-member tickets? At my Garden, our members receive free tickets. However, we require members and non-members to make reservations. We've been using the pre-registered program type because we have two questions we ask after every purchase. We have been finding that the act of registering for the tickets is infuriating our membership. We are thinking of switching our member tickets to be a scheduled program and keep our nonmember tickets to a pre-registered program since the questions are more imperative for nonmembers to answer.


Does anybody have experience doing this? Can anybody speak to any of the conflicts that might happen? I know I would have to create a second location, so the events don't conflict. I don't know if I'm missing anything in regards to web forms or reporting.


Thank you,


Katelyn

South Coast Botanic Garden

Palos Verdes, CA
Tagged:

Comments

  • Beth Trainer
    Beth Trainer
    Sixth Anniversary Kudos 1 Name Dropper Participant
    Hi Katelyn,


    When we reopened and opted to do so with timed admission, we created a new scheduled program for our members. It allowed us to allocate a certain percentage of our time slots and dedicate capacity to members. We created the program to restrict sales to members so we could limit tickets per transaction to each of our membership levels. It's worked well for us! Happy to walk you through our setup if you have any additional questions!


    Beth

  • Katelyn Welch
    Katelyn Welch
    Fourth Anniversary Name Dropper Participant Facilitator 1
    Hi Beth,


    That's great to hear. Can I ask what you are using for your non-member tickets? Is it a scheduled or pre-registered program? And is it a separate program? Also, how do you present these tickets on your website?


    Thank you,

    Katelyn
  • Christina DelGaizo
    Christina DelGaizo
    Fifth Anniversary Kudos 1 Name Dropper Participant
    We have two scheduled programs since we re-opened - one for members (where their free admission discount applies when they log in) and one for non-members (no discounts apply). Our ticket website page has two buttons so people know where to go. Other than the location conflict, I cannot think of anything else that you'd need to know for set-up. We've run into no reporting issues. I'm happy to go through our set up with you.
  • Beth Trainer
    Beth Trainer
    Sixth Anniversary Kudos 1 Name Dropper Participant
    Morning Katelyn!


    We also use a scheduled program built as timed admission for our non-member audience. On our website, we've designated all of the traditional "get tickets" buttons link to the non-member program webform whereas we have created a "member reservation" button work flow for our members. All member communications that we send out link directly to their program so there has honestly been very little confusion for our members on how to find their reservation page. We haven't set up any of our typical admission programs as pre-registered. I agree with you - they can certainly be cumbersome and prevent a quick transaction experience!


    Beth
  • Breanne Leach
    Breanne Leach
    Ninth Anniversary Kudos 2 Name Dropper Participant
    You could have the events in the same location and override the conflict if you didn't want to create a separate location.


    My biggest concern with this (two separate programs) would be capacity issues. If you've split your capacity where both events could be fully sold out and it's still under your preferred capacity, you should be fine. If you wanted to be able to add more tickets one way or the other though, you'd also want to remember to subtract tickets from the other side.
  • Jazzmine Guzman
    Jazzmine Guzman
    Seventh Anniversary Facilitator 1
    Hi, We are reopening soon and have opted for the timed entry with two programs for general admission and members. Wondering how you manage capacity with the two programs? Do you total both to equal your capacity or adjust them? Our Capactiy is only 80 people right now, so not sure how to manage the two programs capacity.
  • Debbie McKenzie
    Debbie McKenzie
    Tenth Anniversary Kudos 2 Name Dropper Participant
    We made the first 2 weekends members' only. After that we split 50/50 members/non members. We use scheduled program for both, with terms and conditions on our ticket page:

    Admission Ticket Terms and Conditions

    To ensure the safety of our visitors and staff, Children’s Discovery Museum requires anyone entering the facility be free of the following symptoms related to the COVID-19 virus; fever, chills, cough, shortness of breath, muscle aches, sore throat, and new loss of sense of smell and taste. By purchasing tickets, you confirm that your family is not currently experiencing these symptoms and that you will reschedule your visit should any symptoms present themselves before entry.

    Children’s Discovery Museum is committed to providing a healthy and safe environment, but we need your help! We ask our visitors to partner with us in our COVID-19 wellness efforts. When visiting, you are agreeing to follow our Code of Conduct, which includes proper social distancing from others not in your group, following directional signage, washing hands and using hand sanitizer, and wearing your mask so that it covers your mouth and nose. Masks are required for all individuals age 2 and up.

    An inherent risk of exposure to COVID-19 exists in any public place where people are present. We appreciate your support in helping us keep our visitors and staff healthy and safe.

    Members - Please be sure to sign in

    (top right or if you haven't already register and then sign in)

    Due to strict capacity limits, advance ticket reservation are required.

    Bringing guest(s)? Reserve your tickets first and then click on this link to purchase your guest's ticket(s)

    Quick guide to your visit!

    Rock your mask!

    Respect 6 ft. and social distance.

    Wash your hands frequently.

    Observe signage.

    Leave strollers, bicycles, and carts at home or in the car.

    Bring water bottles for refilling.

    Light snacks for Bill's Backyard-only. No food is allowed in the museum.

  • Katelyn Welch
    Katelyn Welch
    Fourth Anniversary Name Dropper Participant Facilitator 1
    Hi Jazzmine,


    We actually have our member tickets set to be slightly more than our nonmember tickets. We have always tracked our attendance, and we know members reserve free tickets and don't show up. So we set the capacity to account for the no-show rate.


  • amanda bjorklund
    amanda bjorklund
    Ninth Anniversary Facilitator 1
    How has anyone handled the member no-show rate? We had a significate no-show rate during the Spring and with a limited capacity they are valuable tickets with a 20K membership database. Moving capacity around based upon no-shows has been done but on a regular basis it could be considered a full time job.

Categories