Slow databases

Robin Sommerdorf
Robin Sommerdorf
Fourth Anniversary
in Blackbaud Financial Edge NXT® General Discussions
FE is running slow quite frequently the past few weeks. Was there a new update or something?

Also unable to open more than one database view at a time. This is a very big hassle.

Comments

  • George Devoid
    George Devoid
    Eighth Anniversary Facilitator 1 Loyalty Badge
    This is happening with us also.
  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant
    Hi Robin Sommerdorf‍ and George Devoid‍,


    If you click on More > Hosting Status you can see if there is a known issue affecting many users. I just checked and there isn't a notification. Please contact support if you continue to experience any technical problems. You can click next to your profile image at the top of this page > on Help > Blackbaud Customer Support to easily start a ticket.


    Please forgive me if you already know all this and just wanted to vent with your fellow Community members. This is a peer to peer community. I just want to make sure you are getting to the most effective place to resolve a technical issue, if there is one.


    In harmony and inclusion,

    Elizabeth

    Blackbuad Community Team
  • Tyrone Hodge
    Tyrone Hodge
    Fourth Anniversary Facilitator 1

    Are you all still frequently having issues with FE running slow? it's seems like a regular occurrence for our team.

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