Duplicate Emails

Amber Snyder
Amber Snyder
Seventh Anniversary Kudos 1 Participant Facilitator 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
We have an email sign-up form on our website that integrates with Luminate Online. This form only requires an email address.


We are having an issue managing the resulting duplicates. Since many people who fill out this form already have an account registered or create one soon after by taking an action like registering for an event, they end up with two records with the same email address, and in turn they receive multiple emails from us.


Advice on how to manage this?
Tagged:

Comments

  • Allison King
    Allison King Blackbaud Employee
    Tenth Anniversary Kudos 5 Name Dropper Participant
    Do you know if the survey on your website originated with a Luminate Online survey? If so, you should be able to change the settings of the survey to help prevent duplicate registrations.
  • Amber Snyder
    Amber Snyder
    Seventh Anniversary Kudos 1 Participant Facilitator 1
    Yes! This is a Luminate Online survey. What settings do you recommend adjusting?
  • Allison King
    Allison King Blackbaud Employee
    Tenth Anniversary Kudos 5 Name Dropper Participant
    In the question that collects the email addresses, check the settings on this sub-step: Select Layout and Processing Options. Check to see how existing records are being handled. My guess is that that's where the issue is stemming from.
  • Amber Snyder
    Amber Snyder
    Seventh Anniversary Kudos 1 Participant Facilitator 1
    Thank you! I found the issue in that section.
  • Matt Tinker
    Matt Tinker
    Tenth Anniversary Participant Facilitator 1 Loyalty Badge
    Hi Amber

    We were having a similar issue and have been working with support but have been told the processing settings only work if the person is logged in and we enforce unique email. I'd love to know if you are able to find a solution.


    Thank you,

    Matt
  • Amber Snyder
    Amber Snyder
    Seventh Anniversary Kudos 1 Participant Facilitator 1
    In the survey under #2D question #5, I updated the answer to "Accept the response and update the Profile of the constituent if improvement." I tested it on a few records that already had that email address associated with an account. It just added an interaction to their record indicating that they took the survey, but did not create a standalone record with just the email address.
  • Matt Tinker
    Matt Tinker
    Tenth Anniversary Participant Facilitator 1 Loyalty Badge
    Is your site set to enforce unique emails? We don't, so maybe that is our issue.
  • Amber Snyder
    Amber Snyder
    Seventh Anniversary Kudos 1 Participant Facilitator 1
    Hi Matt. It is not set to require unique emails.

Categories