Is Blackbaud Changing their Payment Remittance Info?

Christine Stott
Christine Stott
Ninth Anniversary Participant Facilitator 1
in Blackbaud Altru® General Discussions
Yesterday I received an email from TermSync on behalf of Blackbaud to notify us of a change to their payment lockbox location. But the first few sentences are very odd, and now I wonder if it's legit. Has anyone else received something like this?

For reference, here is some of what the email says:
"At Blackbaud we are exclusively committed to your impact. We believe the world will be a better place when good takes over and stand as your trusted partner to deliver the quality you expect so that you can do even more for your mission."

This doesn't even make sense. Or am I just being overly cautious?

Comments

  • Ray Bergman
    Ray Bergman
    Sixth Anniversary Kudos 5 Name Dropper Participant
    Hi Christine,

    Ray Bergman from the Blackbaud Community Management Team here. We were made aware of the email / source of the email that some Blackbaud Customers may have received, and are here to tell you that it is indeed legit.


    Regards,


    Ray Bergman

    Blackbaud Community Management Team
  • Heather MacKenzie
    Heather MacKenzie
    Tenth Anniversary Kudos 5 August 2025 Monthly Challenge Badge bbcon 2025 Attendee Badge
    Better to be overly cautious these days than have your identity/bank account/anything stolen!
  • Carrie Ahlborn
    Carrie Ahlborn
    Fourth Anniversary Facilitator 1
    Has everyone received the information about the new Payment Enablement Fee? Just wondering how it is being received!!

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