unable to find old address in record in RE-NXT

Ekal USA
Ekal USA
Third Anniversary Facilitator 1
in SKY Developer General Discussions

When a donor has 2 or 3 addresses and donation comes from old address, we are unable to find and check in search

Comments

  • Pooja Shah
    Pooja Shah
    Ninth Anniversary Facilitator 1

    I am facing the searching donor issue in NXT version. Do you??

  • Karen Diener
    Karen Diener
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    Hi Ekal,

    Reaching out to support via chat would be a good first step.

    You cannot search for former addresses in general searches though. You would need to review all records where the name matches in order to determine the correct record. That assumes, of course, that your organization has been saving old addresses in the address history. If they have not, please make sure they start now! :-)

    Karen

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