Email From address

Renae Hunt
Renae Hunt
Fifth Anniversary Participant Blackbaud Certified Boomerang (2024)
in Blackbaud Altru® General Discussions

I need to change the From email address when a receipt is sent out. How do I go about making that change?

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Comments

  • Chris Nungesser
    Chris Nungesser
    Fifth Anniversary Kudos 3 Name Dropper Participant

    Hi @Renae Hunt!

    I believe that receipt is probably under the Default Acknowledgment Email. That is under the Web tab and then under the Configuration section. Let me know if I'm thinking of the wrong thing though.

    However, that, could possibly vary if particular receipt you're thinking about has a custom acknowledgment email.

    Chris ?

  • Regina Holten
    Regina Holten
    Tenth Anniversary Kudos 5 Name Dropper Participant

    Stupid quick question that sorta relates … is the text on an emailed receipt editable?

  • Regina Holten
    Regina Holten
    Tenth Anniversary Kudos 5 Name Dropper Participant

    So I had to edit another email template - the one that is sent when someone buys a ticket at the desk - via Daily Sales. It is in Tickets and Sales Mehods? Lemme check…yes, and then you click on Daily Sales and then the tab, Itemized Receipt Options, then the email template to edit - I was relieved to find this in Knowledgebase….anyway, hope this helps too!

    3bab476a3ded6ae9338b172dae71cf29-huge-im

    d718b867d31e9bfc9efdf2419ed69cdd-huge-im
  • Chris Nungesser
    Chris Nungesser
    Fifth Anniversary Kudos 3 Name Dropper Participant

    Nice sleuthing, @Regina Holten!

    And then I was off the mark with what I wrote on this thread previously. I was referencing the Acknowledgment, which is still a thing, but is separate from the Receipt.

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