Did you test the A/P Update before rolling it out?

Brian Theis
Brian Theis
Third Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Invoice entry has become more complicated (for ex: could get to distribution tables in one click before, but now it's five because???). As others have mentioned the date entry doesn't work like it's supposed to. I can't do a quick view of vendors anymore.

In the immortal words of Shania Twain, y'all “don't impress me much.”

Comments

  • Shannon Simmons
    Shannon Simmons
    Eighth Anniversary Kudos 2 Name Dropper Participant

    Not only that, if you want to go in and change the payment method in any way on a posted invoice, it gives you the adjustment screen for distribution change (which isn't changed) but then won't let you save it because there wasn't a distribution change. Had to go to the old database to change the payment method. Everytime they change something, it's always wonky.

  • Hallie Hurwitz
    Hallie Hurwitz Blackbaud Employee
    Sixth Anniversary Kudos 2 Name Dropper Participant

    Hi @Shannon Simmons - Please reach out to support so that we can get this resolved for you or you can email me directly with further details and I can create a support ticket on your behalf. My email is hallie.hurwitz@blackbaud.com.

  • Shannon Simmons
    Shannon Simmons
    Eighth Anniversary Kudos 2 Name Dropper Participant

    If it happens next week, I'll be in touch.

  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant

    the system seems very clumsy, awkward now. when you want to look at entire history for a vendor, you have to go back to the main vendor screen, instead of the listing of ALL ACTIVITY.

  • Tim Prince
    Tim Prince
    Fifth Anniversary Kudos 1 Participant Facilitator 1

    The last update seem to have made AP unusable. I hope the plan is to back out the update and restore the previous version.

  • Joyce Toenjes
    Joyce Toenjes
    Fifth Anniversary Kudos 1 Participant Facilitator 1

    Curious why we have to submit a support ticket individually when this is happening to everyone.

  • Jessica Dolan
    Jessica Dolan
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    It seems like there was no beta testing done. A lot of obvious issues would have been identified prior to rollout, if they had just a few people test it by doing accounts payable tasks.

  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant

    i also want to add that it is taking 3 times as long to create the invoice and attach documents.

  • Brian Theis
    Brian Theis
    Third Anniversary Kudos 1 Name Dropper Facilitator 1

    Oh wow, I found a new “feature.” I went in to edit an invoice number, and it wiped out all of the distributions so I had to enter them again even though I didn't change anything EXCEPT the invoice number.

    Neat.

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