Did you test the A/P Update before rolling it out?

Brian Theis

Invoice entry has become more complicated (for ex: could get to distribution tables in one click before, but now it's five because???). As others have mentioned the date entry doesn't work like it's supposed to. I can't do a quick view of vendors anymore.

In the immortal words of Shania Twain, y'all “don't impress me much.”

Shannon Simmons

Not only that, if you want to go in and change the payment method in any way on a posted invoice, it gives you the adjustment screen for distribution change (which isn't changed) but then won't let you save it because there wasn't a distribution change. Had to go to the old database to change the payment method. Everytime they change something, it's always wonky.

Donna Criswell

I did have the same question…Would it be prudent of Blackbaud to have an A/P professional test it to make sure that it functions properly before rolling it out? Making it look pretty doesn't equate functionality for those of us who use it every day.

Brian Theis

Maybe it would be a good idea to allow community members to opt in as a volunteer to test functions before they go live in a separate testing environment.

Hallie Hurwitz

Hi @Shannon Simmons - Please reach out to support so that we can get this resolved for you or you can email me directly with further details and I can create a support ticket on your behalf. My email is hallie.hurwitz@blackbaud.com.

Shannon Simmons

If it happens next week, I'll be in touch.

Michelle Nielsen

the system seems very clumsy, awkward now. when you want to look at entire history for a vendor, you have to go back to the main vendor screen, instead of the listing of ALL ACTIVITY.

Tim Prince

The last update seem to have made AP unusable. I hope the plan is to back out the update and restore the previous version.

Joyce Toenjes

Curious why we have to submit a support ticket individually when this is happening to everyone.

Jessica Dolan

It seems like there was no beta testing done. A lot of obvious issues would have been identified prior to rollout, if they had just a few people test it by doing accounts payable tasks.

Michelle Nielsen

i also want to add that it is taking 3 times as long to create the invoice and attach documents.

Brian Theis

Oh wow, I found a new “feature.” I went in to edit an invoice number, and it wiped out all of the distributions so I had to enter them again even though I didn't change anything EXCEPT the invoice number.

Neat.