SMART Letters

Rae Hebron
Rae Hebron
Fifth Anniversary Name Dropper Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

Way to offer a free resource through RE (Microsoft Word Mail Merges), take it away, and then push an expensive monetized way to merge letters. The change to the workflow has directly negatively affected my organization and we will not be purchasing SMART Letters.

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Comments

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    Hi @Rae Fotheringham - Welcome to BB Community! As a fellow user, losing the MS Integration in Database View has been quite the adjustment for all of us. I realize you are venting, but want to make sure you are aware you can set up a conditional merge outside of the database for acknowledgement letters/receipts without having to purchase a third party solution. Check out a few of the posts below for more information:

  • Rae Hebron
    Rae Hebron
    Fifth Anniversary Name Dropper Facilitator 1

    Yep! I know I can do that. It's a significant difference over being able to perform the Mail merge inside of RE.

  • Rae Hebron
    Rae Hebron
    Fifth Anniversary Name Dropper Facilitator 1

    It's a money grab and though I shouldn't expect more from a large corporation like Blackbaud, I'm not content with sitting quietly and not pointing this out.

  • Dariel Dixon
    Dariel Dixon Community All-Star
    Seventh Anniversary Kudos 5 First Reply PowerUp Challenge #3 Gift Management

    I feel inclined to point out that SMART Letters isn't a Blackbaud product. It's a third-party tool.

    There's no one here that is happy about the situation, but we've all had to adjust and move on.

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