Attachments in RE NXT vs RE Database

Kathy Riske
Kathy Riske
Fifth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions

Our organization used to add all attachments to the MEDIA TAB in the database view. There you also had an area to add a description for the attachment. Now with the change, you cannot see the attachment in the database view and while it migrates over to the NXT attachments…there you cannot see or add a description.

How are people handling this change? I was going to just start adding any attachments in NXT, but they don't migrate back to the database view and there is no area to add a description (additional information about the attachment).

Tagged:

Comments

  • Julie Dowell
    Julie Dowell
    Ninth Anniversary Participant Facilitator 1

    Would the Tags field work for your description need?

  • Kathy Riske
    Kathy Riske
    Fifth Anniversary Kudos 1 Name Dropper Participant

    I do use tags, however, there are situations in which we need a longer description.

  • Kathy Riske
    Kathy Riske
    Fifth Anniversary Kudos 1 Name Dropper Participant

    @blackaud - will the description in database view eventually migrate over to NXT?

  • Kimberly Reynders
    Kimberly Reynders
    Tenth Anniversary Participant Facilitator 1 Loyalty Badge

    We use PaperSave for attaching our documents to the Constituent records. It works with gifts, events, actions and other areas within RE.

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    @Kathy Riske - I recommend you continue your current business process of adding Media through DBV. As you mentioned, you can view it either by downloading it to your computer via DBV or opening it directly from WV. Here is a helpful article on how often data refreshes (syncs) between views -

  • Kathy Riske
    Kathy Riske
    Fifth Anniversary Kudos 1 Name Dropper Participant

    @Austen Brown - thank you for that information.

  • Sharon Hannaby
    Sharon Hannaby
    Third Anniversary Facilitator 1

    We use the database view and would like to use the media tab. To open attachments you have to export them which negates using this tab since we would have to export back to where we had them originally. This is very frustrating as we moved to NXT so we could utilize the media tab for documents.

  • Amy Browne
    Amy Browne
    Fourth Anniversary Facilitator 1

    If you start using attachments in Webview then you have to merge your records in Webview or the attachments will be lost. Webview does not have the option to delete the second record during the merge and must be done seperately.

  • Faith Murray
    Faith Murray Community All-Star
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    Seconding – or thirding – the recommendation to retain files in database view. The fact that webview does not transfer over to db view has major repercussions. It means that you

    • cannot retrieve lost files during a data backup
    • cannot perform a query on said records (ie, query: all donors with Planned Giving media files)
    • can therefore not perform any data analysis on said attachments (ie, what ratio of donors have documented pledge contracts?)
    • cannot export any info on said files if you ever chose to transfer data to a different platform
    • cannot import any data, such as correcting titles, authors, dates, etc.

    In other words, in webview you have NO data management capacity for attachments. They are really only useful for users who look up one donor record at a time – like Major Gift Officers.

  • Diana Gray
    Diana Gray
    Fifth Anniversary Kudos 1 Name Dropper Participant

    9 out of 10 times, we just need to view the file. Going through the process of downloading is time consuming and creates a lot of file clutter. Why aren't we able to just view without saving to a location?

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    Hi @Diana Gray - The change has to do with the recent loss of Microsoft Office's integration in Database View. Check out the FAQ linked below for more information on this change and its impacts.

  • Diana Gray
    Diana Gray
    Fifth Anniversary Kudos 1 Name Dropper Participant

    Thanks, Austen. But what about pdf's? All of our media tab data are in this format. It seems like we should be able to have a quick view without having to download and save somewhere.

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    Unfortunately, when BB made the update to the Media Tab in Patch 27 they decided to include PDFs in the change. See this KB Article for more info:

  • Sharon Hannaby
    Sharon Hannaby
    Third Anniversary Facilitator 1

    It is too time consuming to have to export items in the media tab so that you can see them. There is no point to storing items here if you can't easily access them. This truly is frustrating and should be fixed.

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    Hi @Sharon Hannaby - Welcome to BB Community! I recommend that you continue to add media attachments to the database via database view, see @Faith Murray's comment below for reasons why. As an alternative, you can open these files directly within Web View.

  • Nicole Holt
    Nicole Holt Community All-Star
    Tenth Anniversary Kudos 5 Name Dropper Participant

    I think I've gone in the opposite way of many--we are extensively attaching media to records that cannot have media attached in database view (hello gift records!), and we are encouraging to the point of requiring people who are not on the gift entry team to use webview. So we have migrated our attachments over to webview.

    A couple caveats:

    • These file being attached also live in dedicated spots on our server. If the worst happens, PDFs won't be our crisis (because if the worst happens, we are already dealing with another crisis).
    • Sometimes this means that our gift entry team needs to have a webview window open to see, say, a grant proposal or something to verify restrictions, because we absolutely cannot add gifts in webview until they finish building this part of the tool.
  • Deborah Drucker
    Deborah Drucker
    Tenth Anniversary Kudos 1 Name Dropper Participant

    As long as all tasks cannot be handled in NXT, including all operations tasks, it doesn't make sense to me to use NXT as the “database of record.” NXT is not, at this point, a replacement for the database view. Therefore we are entering attachments in the media tab in the database view, so they can be viewed in both. (Before we knew that NXT attachments wouldn't show up in database view, we attached dozens in NXT which now we can't see in DB view. A problem since many of these attachments are gift agreements and other documents pertaining to pledges that operations staff need to see.) This is one of the worst features of NXT.

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