Magnus Health SSO

Boyd Reilly
Boyd Reilly
Tenth Anniversary Kudos 3 Name Dropper Participant
in Blackbaud K–12 Education Solutions™ General Discussions

Are others having issues with their Magnus Health SSO for parents?

Thanks.

Boyd

Comments

  • Julie Horvath
    Julie Horvath
    Tenth Anniversary Kudos 2 Name Dropper Participant

    We had issues last week - but it is fixed now. No changes were required for the fix, but we did reach out to both Magnus & BB support.

    I've just tried the SSO and it works for me as a test parent we have set up.

  • Boyd Reilly
    Boyd Reilly
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Julie:

    I have been going back and forth with them all week. I've now uploaded my keys to them 3 times and they just told me all BB customers are having issues.

    I'm so frustrated with them.

    Thanks for the response.

    Boyd

  • Liz King
    Liz King
    Eighth Anniversary Kudos 2 K-12 Fall 2025 Product Update Briefing Badge Name Dropper

    We've had synchronization issues since at least October. When profile updates are made in the SIS, the changes do not reflect in Magnus. For example, when parents change their email address or a student's name changes, the updates are not reflected in their accounts. I also noticed last week that incoming students have either no parents appearing under their Emergency Contacts or only the first parent.

  • Boyd Reilly
    Boyd Reilly
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Liz:

    Thanks for the reply. Yep, those issues we, also, have.

    Thanks.

    Boyd

  • Levi Tonet
    Levi Tonet
    Fifth Anniversary Name Dropper Facilitator 1

    Sorry for the late reply to this. I wasn't aware of any SSO issues with Magnus but I was coincidentally trying to find out where within Blackbaud the SSO link for Magnus authentication was configured and I could not for the life of me figure it out. Could someone from this thread kindly remind me where you configure the SSO link for Magnus?

  • Boyd Reilly
    Boyd Reilly
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Levi:

    Here's an article from MH -

    Go down to the April 2021 Magnus Health & Blackbaud API Integration Security Update (Customer Action Required!) section for full instructions.

    Thanks.

    Byd

  • Levi Tonet
    Levi Tonet
    Fifth Anniversary Name Dropper Facilitator 1

    Thank you! I'll take a look.

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