Autologin links don't work in reusable page content

Perrine Punelle
Perrine Punelle
Sixth Anniversary Name Dropper Facilitator 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Hi everyone,

I am working on our welcome series, and I would like to use reusable pages for the content.

In one of the emails, there is a link to a survey (the survey is embedded in a page builder page). The autologin option is supposed to be activated (I added &autologin=true to the URL). Yet, when I send test messages, the autologin doesn't seem to be working.

I also have the same issue in the last email of the series. I am trying to convert one-time donors to monthly giving, so I added a link to my monthly donation form. The autologin option is activated, but same thing, when I send test messages, the autologin doesn't seem to be working.

I am sure the links are ok, because I copied them in the HTML of an email, and they work fine. The problem seems to appear when I use them in a reusable page.

Has anyone had the same problem?

Tagged:

Comments

  • Erik Leaver
    Erik Leaver Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    Hi Perrine - I think this is the intended behavior as per the Knowledgebase.

    However, if you test the message as a constituent (instead of as an admin) it should work. See:

  • Perrine Punelle
    Perrine Punelle
    Sixth Anniversary Name Dropper Facilitator 1

    Thanks Erik.

    I do know about that. But in the case I am writing about, the autologin link is in the reusable page component of the email. And it doesn't work, even when I test with a constituent.

  • Erik Leaver
    Erik Leaver Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    Come tomorrow at 11am to the Ask a LO Online Developer panel at Blackbaud Developer Days. And if you can't make it, post your code and we can take a peek.

  • Jeremy Reynolds
    Jeremy Reynolds
    Tenth Anniversary Kudos 2 Name Dropper Participant

    Not sure if you were able to attend BBDevCon get the answer, Perrine, so following up.

    If I hear what you're saying correctly, you're trying to make the autologin link work in PageBuilder itself? Or are you saying you're putting the S51 in the email and that's not working?

  • Perrine Punelle
    Perrine Punelle
    Sixth Anniversary Name Dropper Facilitator 1

    Hi Jeremy,

    Yes, I am trying to make the autologin link work in PageBuilder itself. Do you know if there is something special I need to do?

Categories