Frequent Outages

Holli Lindsey
Holli Lindsey
Third Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Hi all! Thanks for connecting! I am a fairly new Blackbaud user and am hoping to gain some insight on others' experiences with FENXT. Just curious to know if anyone else is experiencing frequent outages lately?

Comments

  • Tara Makas
    Tara Makas
    Sixth Anniversary Blackbaud Certified Kudos 1 Name Dropper

    We do have outages but what I have found is that even if webview goes down, as long as you have database view open you are still able to do pretty much everything there too. I also always check the status page when there is an outage for updates.

  • Jennifer Kay
    Jennifer Kay
    Third Anniversary Kudos 1 Name Dropper Participant

    @Holli Lindsey Hello. We do experience outages occasionally. Today we are experiencing issue with Database view, so many of the tasks we do that rely on Database view are stalled. I also would recommend, if your group has issues with Webview - we have found clearing cache weekly has helped a lot.

  • Ed Leiter
    Ed Leiter
    Tenth Anniversary Kudos 1 Name Dropper Participant

    @Jennifer Kay
    Major outage today. Webview and database view are down. No indication when service will be restored.

  • Tara Makas
    Tara Makas
    Sixth Anniversary Blackbaud Certified Kudos 1 Name Dropper

    @Ed Leiter
    We are dealing with the same. Its a major outage for sure. I keep refreshing and occasionally I am able to do some tasks intermittently. Majority of my work is in database view so once I was able to get into it I haven't had any issues.

  • Holli Lindsey
    Holli Lindsey
    Third Anniversary Name Dropper Participant Facilitator 1

    @Ed Leiter I noticed! Happy Monday (:

  • Shannon Simmons
    Shannon Simmons
    Eighth Anniversary Kudos 2 Name Dropper Participant

    It's getting harder and harder to stand by this accounting software..

  • Holli Lindsey
    Holli Lindsey
    Third Anniversary Name Dropper Participant Facilitator 1

    @Shannon Simmons Agreed, I am having a difficult time justifying the expense to our Executive Director over the past few months. I really don't want to go through the pain of another transition but we also can't continue losing so much productivity with all these outages.

  • Kim Szalkus
    Kim Szalkus
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    @Holli Lindsey - Yes. We have had more outages in the last 6 months than we had the 4 years prior.

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