Frequent Outages

Holli Lindsey

Hi all! Thanks for connecting! I am a fairly new Blackbaud user and am hoping to gain some insight on others' experiences with FENXT. Just curious to know if anyone else is experiencing frequent outages lately?

Tara Makas

We do have outages but what I have found is that even if webview goes down, as long as you have database view open you are still able to do pretty much everything there too. I also always check the status page when there is an outage for updates.

Jennifer Kay

@Holli Lindsey Hello. We do experience outages occasionally. Today we are experiencing issue with Database view, so many of the tasks we do that rely on Database view are stalled. I also would recommend, if your group has issues with Webview - we have found clearing cache weekly has helped a lot.

Ed Leiter

@Jennifer Kay
Major outage today. Webview and database view are down. No indication when service will be restored.

Tara Makas

@Ed Leiter
We are dealing with the same. Its a major outage for sure. I keep refreshing and occasionally I am able to do some tasks intermittently. Majority of my work is in database view so once I was able to get into it I haven't had any issues.

Holli Lindsey

@Ed Leiter I noticed! Happy Monday (:

Shannon Simmons

It's getting harder and harder to stand by this accounting software..

Holli Lindsey

@Shannon Simmons Agreed, I am having a difficult time justifying the expense to our Executive Director over the past few months. I really don't want to go through the pain of another transition but we also can't continue losing so much productivity with all these outages.

Kim Szalkus

@Holli Lindsey - Yes. We have had more outages in the last 6 months than we had the 4 years prior.