Credit Card Feeds - Missing

Ferdie Alayon
Ferdie Alayon
Seventh Anniversary Kudos 2 Name Dropper Participant
in Blackbaud Financial Edge NXT® General Discussions

We use Blackbaud Purchase Cards and I refresh credit card feeds on a daily basis.

I just downloaded the 7/31/22 statements and exported NXT credit card activity.

I did cardholder subtotals and found discrepancies between the two.

Are there organizations that recently encountered this same issue?

Thank you.

Comments

  • rosanne tejeda
    rosanne tejeda
    Eighth Anniversary Name Dropper Facilitator 1

    @Ferdie Alayon
    I just tried to download the July transactions and one of them is missing from the credit card feed as well. Did you have any luck with yours?

  • Dawn Alonso
    Dawn Alonso
    Sixth Anniversary Kudos 3 Name Dropper Participant

    @rosanne tejeda @Ferdie Alayon

    Did you try looking at the time of the credit card processing? It may have timed out to the next day. I know there is an issue with timing on some things with BBMS and Tuition Management, not sure if this could be a similar issue. How they aren't on the same time is beyond me, still waiting on the hot fix for that one.

  • Ferdie Alayon
    Ferdie Alayon
    Seventh Anniversary Kudos 2 Name Dropper Participant

    @Dawn Alonso
    It's common that there's a 24 to 48 hours of delay in posting. But, it's August 9th and transactions from July 1st haven't shown up yet.

  • Ferdie Alayon
    Ferdie Alayon
    Seventh Anniversary Kudos 2 Name Dropper Participant

    @rosanne tejeda
    You're lucky to be missing only one. I have an open ticket right now.

  • Susan Ferraro
    Susan Ferraro
    Eighth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Ferdie Alayon This will be the second month in a row that we have MANY missing transactions. I am about to open up a new case. The resolution for last month's case was to manually bring them in via a process they provided. But with 30 missing transactions totaling over $32,000 this month, I am not willing to do that. This is VERY concerning.

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