Pulling Organization and Contact Names

Whitney Shelton
Whitney Shelton
Kudos 3 Third Anniversary Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions

I am using Letter Box for most of our letters, but for some, we export and mail merge with our word template.

I can't get the Organization AND contact addressee/salutation to pull in either.

In Letter box, I need Organization Name then Primary Contact Addressee and Primary Contact Salutation. I usually get nothing in letter box.

If I do the same thing in export, I only get one or the other. Any advice or help is greatly appreciated.

Comments

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    @Whitney Shelton - Have you contacted the folks at LetterBox about what you are experiencing?

  • Whitney Shelton
    Whitney Shelton
    Kudos 3 Third Anniversary Name Dropper Participant

    @Austen Brown Yes I have and they are not super helpful. I have the same issue when I am exporting from RE into excel to do a mail merge through Word. I may be missing a check box or something I am not pulling correctly.

  • Katherine Mannion
    Katherine Mannion
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Whitney Shelton I use LetterBox for some of my clients, and I can't get the Org name and contact info out either. (I haven't had time to ask them yet, though!)

  • Henrietta Hawkins
    Henrietta Hawkins
    Third Anniversary Kudos 2 Name Dropper Participant

    @Whitney Shelton Just saw this. Letter Bxo has had a lot of updates adn new features since it was released but I just wanted to check did you get the info you needed? Really happy to connect via email if you still need help. henri@redarc.systems

  • Henrietta Hawkins
    Henrietta Hawkins
    Third Anniversary Kudos 2 Name Dropper Participant

    @Whitney Shelton just saw this, sorry I must have missed this discussion while I was on leave. Did you get the help/information you needed? Just email me henri@redarc.systems if you still need help.

  • Nyree Henderson
    Nyree Henderson
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Whitney Shelton
    IN RaisersEdge7, in the Export screen, make sure the field you are exporting for the Primary Addressee is coming from the Relationships table, so Relationships/Individuals/PrimaryAddressee, then apply Criteria to the Individuals table (Criteria button is at the base of the screen) and choose Primary Contact as your Criteria.

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