Journal Entry Batch Creator

Samantha Haller
Samantha Haller
Second Anniversary Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Hi There,

I am trying the JE Batch Creator for the first time and get this error:

89a50a68100930075bf7ec4cffba8f4d-huge-im

I am not using Internet explorer though; I am logged in using Edge. Wondering if there is some setting that I am missing?

Thanks

Samantha

Comments

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Samantha Haller
    What version of Microsoft are you using? We had that happen when we were still in 2016, We upgraded to 2021 and then recently moved to Microsoft office. It was explained that Microsoft did an update and older versions were no longer compatible with the add-in. Happened to many people here so you can search the community discussions to find more info on this.

  • Samantha Haller
    Samantha Haller
    Second Anniversary Facilitator 1

    @Sylvia Cook

    04c560ed3854fd29f607b1bbb19b2f01-huge-im
  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Samantha Haller
    Think you will need to call support then.

  • Ali Abdul
    Ali Abdul
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Samantha Haller Same problem occurred a few months ago here. I ended up using the web version of excel which let me use this add-in for journal entries.

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Samantha Haller This has to do with the back end of the version of office you're using. Back in fall 2021 MS retired Internet Explorer and that caused this error. NOrmally means you need one of the most up to date versions of office, so it used MS Edge instead of Internet explorer. Here is a KB from MS that outlines which ones use which browsers on their back ends. Anything showing IE will not work with the plug ins :


  • Jeff Trzaska
    Jeff Trzaska
    Third Anniversary Kudos 2 Financial Edge NXT Fall 2025 Product Update Briefing Badge Name Dropper

    @Samantha Haller
    I know this is an older post, but our IT came up with a solution. We were using Office 2021. We were getting that message in May of 2024. We do not have Office 365. Our IT found if you have WebView 2 installed on your machine it will work. Don't ask me why or how. I don't know, but that is the solution. BB customer service is completely useless in this. They'll just send you a link to an article and shrug their shoulders and say, “IDK LOL”, and that will be the end of it.

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