Report card issues

Cathy McDonald · October 2022

We're new to Blackbaud…we haven't issued BBID to our parents/students yet (that new).

1st issue - We tried running our first term report cards on Friday and they are a mess. In the Legend, we need to print our Grade (Alpha-Numeric equations) and Citizenship (Letter-definition) scales. Both are selected within the legend, but only one or the other will print.

2nd issue - We selected the Numeric (Alpha) grade display within the report card but we get either ## (##) or letter (letter), not ## (Letter) or Letter (##).

Any instructions on how to fix these issues will be greatly appreciated!

Jennifer Welch · October 2022

@Cathy McDonald what does your Legend Block look like? A screenshot would be helpful.

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Cathy McDonald · October 2022

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@Jennifer Welch

Jennifer Welch · October 2022

@Cathy McDonald Thanks. Any hints on what you are doing to have one or the other show i.e. what do you do to have the Letter Grade scale show vs. the Citizenship scale show? I assume it isn't random?

Cathy McDonald · October 2022

@Jennifer Welch
I have NO idea…I've tried waiting on a Chat session with Support…but after a really lengthy wait I had to close out.

Jennifer Welch · October 2022

@Cathy McDonald I would try chatting again. I've had the lengthy wait, given up, and tried again later and gotten through. It sounds like someone needs to look into your grades configuration/setup more closely. Good luck!