Splitting Shared Addresses - Blackbaud needs your feedback

The only cases in which we split a shared address (i.e., break the link but leave the information intact) is: a recent graduate returns to be an employee - frequently a part-time coach.

The alum/coach still has a legal home address with the parents while attending college. We split the address and modify the relationship flags as a matter of procedure - not necessity. We want to indicate that there is no longer a custodial relationship.

Another issue we encounter is parents deleting their shared home address when they attempt to edit it. This causes the shared address to be deleted from all users/family members. And, unfortunately, the warning message parent’s see when they try to delete their address is unclear. The prompt states, “Wait a minute. Are you really sure you want to delete this address information?” It would be more helpful if the warning indicated if their address was being shared by other users and to try editing it first instead of deleting it, etc.

We really don't have any issues splitting addresses. We sometimes have issues getting the addresses to link. It is frustrating because it is not something I can manually connect. I have to wait for the system to show the existing addresses. If it doesn't, then I am stuck. I would like to have the ability to manually create a link that would override this suggested link mechanism.

This is off topic but related…another issue related to addresses is being able to have additional address types or be able to rename existing address types. I don't really know many schools that have a need for Summer or Winter address types, but I would like to define a PO Box type. We require to know the physical address our students reside (Home or Home 2), but more frequently these days parents want their mail sent to a PO Box. We are forced to define this as a summer or winter address, which is not ideal.