One PodLookup Service returned a 404

Scott Yoshimura
Scott Yoshimura
Tenth Anniversary Kudos 1 Participant Facilitator 1
in Education Management APIs

We suddenly started getting this error in response to all API calls, including the console in API Reference, using implicit authorization:

{ "errors": [{ "message": "One PodLookup Service returned a 404. Check to make sure the mapping between the service type Blackbaud.EduLegacy.Service and the environment id p-793q[snip] exists in Blackbaud.One.PodLookup.DataService. (Parameter '_audienceName')", "error_code": -2147024809, "error_name": "One PodLookup Service returned a 404. Check to make sure the mapping between the service type Blackbaud.EduLegacy.Service and the environment id p-793q[snip] exists in Blackbaud.One.PodLookup.DataService. (Parameter '_audienceName')", "raw_message": "" }] }

It's been a while since I did the initial setup, everything's been working fine, and nothing's changed on our end, so I'm not sure where to start troubleshooting. Any advice would be greatly appreciated.

Thanks!

Comments

  • Scott Yoshimura
    Scott Yoshimura
    Tenth Anniversary Kudos 1 Participant Facilitator 1

    Okay, I guess it just started working again. If anyone has any idea why this happened, I'd be interested to hear it.

  • Jared Harbour
    Jared Harbour Blackbaud Employee
    Eighth Anniversary Kudos 1 Name Dropper Participant

    Hi Scott,

    We are currently investigating what happened, but we noticed some odd configuration issues while we were investigating this very post and were able to get things fixed up.

    Sorry for the interruption!

    Jared

  • Scott Yoshimura
    Scott Yoshimura
    Tenth Anniversary Kudos 1 Participant Facilitator 1

    Thanks for the update! Was it only us, or were others affected, too?

  • Mike Kegler
    Mike Kegler
    Second Anniversary Name Dropper Participant Facilitator 1

    Hi @Jared Harbour I just started getting this same error on a pull that was working last night. I don't see anything on the status page. Is this a known issue?

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