Email alert error

Lynn Williams
Lynn Williams
Second Anniversary Name Dropper Facilitator 1 Loyalty Badge
in Blackbaud CRM™ General Discussions

Looking for an error resolution… I have set up and tested email alerts which are working properly. However, after successfully running the process once, I received an error in a subsequent process that states the email body it too big. Short of minimizing the content, does anyone know how to resolve this issue?

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  • Allen Roth
    Allen Roth
    Tenth Anniversary Kudos 1 Name Dropper Participant

    @Lynn Williams You need to increase the value for “CUSTOMALERTMESSAGESIZE” in the INSTALLATIONINFO table. For example:


    UPDATE installationinfo SET customalertmessagesize = 100;

    will increase the allowed message size to 100. If that 100 is KB or not is debatable.

  • Lynn Williams
    Lynn Williams
    Second Anniversary Name Dropper Facilitator 1 Loyalty Badge

    Thanks @Allen Roth. When I set up and test the process, it allows the volume of content. It only produces the error after subsequent attempts.

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