using sky API against Hosted BBCRM environment

Paul Smith
Paul Smith
Third Anniversary Name Dropper Facilitator 1
in SKY Developer General Discussions

trying to start using the sky api so am testing using the Sky Api Console

Environment OK, Application OK, Subscription OK

yet I get the dreaded 500 error

The SKY API service is currently unavailable - unable to authorize a call to the backend

Any Ideas

Thx

Comments

  • Ellyn LaVecchia
    Ellyn LaVecchia
    Tenth Anniversary Name Dropper Participant Facilitator 1

    @Paul Smith Hi Paul, Is the environment you are using upgraded to service pack 33, hot fix 1? It looks like only your production environment is upgraded to service pack 33, hot fix 1, but the staging and test environments are not. If you are connecting from one of the environments not on service pack 33 hot fix 1, then you'll need to upgrade before you can connect to SKY APIs. If you are connecting from production then you should not be getting an error as that environment is already on the right version. If that is the case, then please reach out to report this to support for more assistance.

    Thank you! Ellyn LaVecchia

  • Paul Smith
    Paul Smith
    Third Anniversary Name Dropper Facilitator 1

    @Ellyn LaVecchia
    Still getting the issue no matter what environment I try to use

    trying to use

    getting

    Date: Tue, 16 May 2023 12:21:09 GMT
    Content-Length: 147
    Content-Type: application/problem+json

    {
    "status": 500,
    "title": "Internal Server Error",
    "detail": "The SKY API service is currently unavailable - unable to authorize a call to the backend."
    }

  • Paul Smith
    Paul Smith
    Third Anniversary Name Dropper Facilitator 1

    @Ellyn LaVecchia
    I have requested Support to update staging to SP33 HF1

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