Calendar Events - Autoresponder - Hide ticket date and details?

Hayley Adams
Hayley Adams
Ninth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Hi all-

We use a calendar event registration page to sell some sponsorship and incentive type packages. We are able to hide the date and details section on the live page but some of these details automatically pull into the email auto-responders. Has anyone developed a way to hide specific details from the automatic email that is sent out when someone purchases a level? When looking at the html version of the autoresponder these elements do not show up. These are automatically added to the email from LO.

Thanks!

Hayley

p.s. - I think this would have been a great question to ask the experts at BBDEV days but of course I didn't think of it when the pressure was on.

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Comments

  • Meghan Christiansen
    Meghan Christiansen
    Ninth Anniversary Kudos 1 Name Dropper Participant

    @Hayley Adams We ran into the same issue and tried using CSS code to hide it but it wouldn't fully work to hide all the elements we wanted to hide. We ended up paying Blackbaud to remove it for us so we just have a blank autoresponder that we add content to.

  • Jeremy Reynolds
    Jeremy Reynolds
    Tenth Anniversary Kudos 2 Name Dropper Participant

    @Hayley Adams
    How brave are you feeling? This is pro-code to be sure, but if you're feeling particularly adventurous, you might be able to pull this off with the ol “turn S63 into S80” trick.

    The basic concept: S63 is where your generic stationary becomes “smart” about what is triggering it. The HTML prior to that tag won't know anything about your actual email content – crucially that includes stuff like the autoresponder data, teamraiser data, or session tags you've defined. The workaround: put something like [[U0:trick=[[S63:3]]]] at the very top of your email stationary. It won't render on the page, but now the whole template has the details.

    With that in place, you can now use U0 & S80 to spit out whatever you want, wherever you want. So in your email editor, do…

    [[U0:emailContent=
    – html code goes here for your actual content
    ]].

    …and in the email stationary, you can now do something like…

    <div id="editorContent">[[S80:emailContent]]</div>

    …to remove the automatic content entirely. You can probably reconstruct what it would have done using S-tags…

    <div id="editorContent">[[S80:emailContent]]</div>
    <div id="myTagInserts">
    Your Name: [[S1:first_name]][[S1:last_name]]
    Event Date: [[S120:event:endTime]]
    </div>

    …or you could just put S63 in there a second time show its normal stuff and maybe target using CSS…

    <div id="editorContent">[[S80:emailContent]]</div>
    <div id="automaticContent">[[S63:0]]</div>

    You could also split up the content by doing multiple S80 tags in your editor, do conditionals, or get all other kinds of fancy.

    Obviously, this all isn't for the faint of heart… administration gets quite a bit more fragile doing all of this. WYSIWYG editor will break things, and if the U0 tags get removed or a bracket doesn't get closed in your email content, things will get silly. And AutoResponder previews tend to be especially fragile, so test, test, test.

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