Campaigns, Funds, and Appeals Misuse
Hello! Our organization is in the process of trying to change over the misuse of Campaigns, Funds and Appeals to be in the best practice (i.e. “Funds" we use are Individuals, Foundation, Events, etc., “Campaigns" that we use are Annual Fund, Planned Giving, and “Appeals” are things like specific events or mailings). Any tips or advice on how to best go about changing/overhauling/correcting the usage of these pieces? From my understanding, it's been misused this way since the start and it's making day-to-day functions and reports super weird.
Comments
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@Violet Karcher
Seems like the piece of that causing the problem is Fund. Fund should be defined as the financial or program “bucket” where the money will be used. Fund is also where you can allow donors to designate restrictions to how the gifts are used. Funds can also be tied to G/L account codes. The campaigns and appeals you describe could work as-is. But how are you thinking you want to utilize those elements?4 -
@Stephanie Crawley I had similar thoughts. The plan is to make Funds more like the designations to our different programs, with an annual fund as well. Would it make sense to have Events as a Fund? And also, is it as easy as deactivating the current funds and making new ones? We do utilize Financial Edge which is similarly misused. Is the easiest thing to just deactivate and start again next FY?
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@Violet Karcher If your organization integrated with FE you need to ensure that project in RE align with fund accounts in FE. Fund accounts in FE are part of the chart of accounts, which are not as easily changed. I like to say its like an act of God. If your Finance team is currently willing to change their chart of accounts you are probably in luck. If its always been an issue, than take your chance and go with it.
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@Violet Karcher
On the RE side, if you only need to report on Funds within a given year and not do comparison reports on Funds from previous years, then yes, I would just start with new Funds next year. But you have the wrinkle of coordinating with your FE, so whatever you do needs to have buy-in from your finance team. To me, events are not Funds themselves, but the money raised at the events are directed toward a Fund or multiple Funds. So I would create an event as an Appeal.2 -
@Violet Karcher
Unclear how everyone in your Organization feels about the move, but if anyone is confused I HIGHLY recommend this webinar. It is probably one of my all-time favorites from Blackbaud.When I have changed the coding for organizations, I typically export one or two fiscal years of data into a spreadsheet, and then set up columns for the new Campaign, Fund and Appeal. That can help staff visualize how the gifts would look with the new structure.
I also HIGHLY recommend this 3-part series on integrating RE and FE:
Configuration
Day to Day Maintenance
ReconcilingHaving staff Invest four hours' worth of time watching these webinars is well worth it. There is no reason to operate in a vacuum and not understand how RE and FE were designed to work together, or how Campaigns, Funds and Appeals were designed to work.
Karen
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@Violet Karcher All I have to saw is WOW, that is the worst case of usage of campaigns, funds and appeals, especially funds. It is amazing you can do any relevant reporting. What thought process was used for those funds, if any was. After two decades doing this, it never ceases to amaze me the coding and conditions of databases that seem to make no sense, have no protocol, procedures, etc. that then gets constantly changed by the next incompetent person who comes aboard and adds their convoluted mess. But then when people have no idea what they are doing with a database, then chaos reigns.
FUNDS as others stated are the way the money is being used, what is supports, etc. Examples of funds would be Sam Jones Endowment, Carl Smith Scholarship, General Unrestricted, Mary Smith Memorial Fund, Jackson Library Fund. An event fund could be the name of the event, such as Victory Ball Gala Fund or whatever fund that event will support.
Appeals are how the money came in. Appeals can also have packages as well. For an Event, the appeal could be Victory Ball 2024 with package as Patriot Level, Gold Level, Silver Level. Or a Mailing appeal such as Library 2024 Appeal (and broken into package if need be to further define who got what type of mailing). This is ideal for reporting on how an appeal is doing.
As far as Campaigns, many organizations did not have a specific Campaign, so some campaigns were things like Capital Campaign, Education Campaign, Endowment Campaign, Event Fundraising Campaign or plain old Annual 2024 Campaign. Each of these campaigns would entail certain funds or a combination of funds. Some places may have a specific campaign for 3 years like a building campaign such as Freeman Library Campaign. It all depends on how you want to report on things. I worked for one organization where the campaign, was just Annual Campaign 2022 and the year was just changed according to the Fiscal Year.
I find Funds and appeals to be the most important and should be named properly. Campaigns can, depending be a little more loosely, since a campaign make entail various different funds. You can also break your funds down further by using the Fund Type and Fund Category, it just depends on what you want from you reporting.
This is my take on the matter and I know each organization is different, but Funds are funds, appeals are appeals and campaigns are campaigns. Not that hard to grasp.
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@Violet Karcher I agree with Stephanie's post - Events should not be a fund. Always think of the fund as to where/how the money will be used, such as gen ops, a specific grant project, etc. You can set the appeal code to indicate the event (for ex, FY23 Gala). The fund number assignments should be coming from your finance department so communication between departments here is key.
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@Karen Diener added these to our calendar to review. Thanks so much for sending these! I've been looking for webinars on this topic as I don't always have time to attend the 3+ hour long trainings.
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@Joe Moretti It's been a headache to say the least for both departments…thanks for the helpful insight! I don't always find a lot of the guides that break it down this way so I will definitely keep this in mind while we work through it.
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@Violet Karcher
I once inherited something super messy similar to what you're describing. Thankfully I had been working in RE for a few years and understood how it was designed to be utilized in regards to Campaigns, Funds, Appeals before I inherited the cleanup.So - what I was taught, by a rockstar consultant - is that Fund is the designation/bucket. What/where the $$ are intended/directed to be spent. Campaign is the overarching area (umbrella) that the Funds fall under. So you may have Annual Giving as a campaign and under that campaign falls Annual Fund, and any other temp restricted funds, you can have an Endowment Campaign and all of your endowment funds (if you have an endowment program) would fall under that campaign as endowments are restricted, that way it groups them together.
And lastly, Appeal is the source/how the $$ came to you. Was it a direct mail appeal, or they clicked your Donate Now button online, or a donor advised fund, or giving through one's workplace, or from an event ?
I saw something about Events should/should not be a Fund somewhere in this thread. If there are events that are a regular part of your fundraising program and you will need to report on them, then I firmly believe each of those events should have their own Fund. And even, with some events, the Funds needs to drill down to more specific areas of the event. Examples: A Dinner/Auction should have funds for Dinner/Auction-Tickets, Dinner/Auction Sponsor, Dinner/Auction-Auction, Dinner/Auction-Paddle Raise etc. So that you can easily pull reports or compare year to year which areas of the event had more or less income and where your donors are spending or not. I did the same with Golf Tournaments breaking it down by Golf Sponsor, Golf Foursome, Golf Dinner Only, Golf Raffle, Golf Mulligans etc. But maybe your org doesn't need to be that specific and just do Funds for Dinner/Auction, Golf, Picnic, Festival or whatever.
Yes this is a long post - I've been working in RE too long! lol.
In regards to how to proceed. I would start with the new fiscal year. Map out the new Funds, Campaigns, Appeals and set them up in RE - all brand spanking new. The stuff that is there, make it inactive. Because you will not be able to do any comparison reporting year over year in it's current state, you will have to decide if you want to attempt to clean up the misused categories. I did do that myself. I broke it into sections by fiscal year and went back and corrected everything to match the new set up so that it was possible to report and compare year over year. It took about six months of time dedicated to cleaning up to correct approximately 20 years of misuse. But it felt so good! And it also helped us align with the finance department which was amazing.
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@Karen Diener added these to our calendar to review. Thanks so much for sending these! I've been looking for webinars on this topic as I don't always have time to attend the 3+ hour long trainings.
In my opinion, these were always FAR more effective than training. The presenter - Taylor Francis - is no longer with Blackbaud and it is a noticeable loss! I refer clients to many of her webinars.
Karen
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@Violet Karcher From all the responses, and everything I've ever read or listened to from Blackbaud, there is general consensus on the best practice use of funds (what $ is for) and appeals (how $ came in). I think the one where you see more variation between organisations is campaigns.
For me, the way campaigns are used comes down to how you want to report performance. If you can decrease the amount of manual manipulation that's required to deliver your reports by using campaigns a certain way, then I think that's really beneficial. That also means being able to take advantage of NXT dashboards to deliver more self-service reports to your team. That's a win-win for everyone ?
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re: events - this is an interesting approach! We have Appeals for regular events but then use Packages to indicate whether the gifts were for tickets, raffle tickets, brochure, golf buggy etc or just straight up donation. This way we can still use Fund to show which of our resources these are supporting.
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This is how we did CFAP previously.
- Campaign - umbrella for funds that can be group together
- Fund - projects and progams that donations go to (unrestricted donation is a fund as well)
- Appeal - what cause the donation to come in
- online email campaign
- mailer
- physical event (annual gala, golf tournament, casino night, etc)
- Package - only meaningful to physical event
- various ticket level, sponsorship, etc
- pre-event contribution
- during/after event pitch pledge
The way campaign work wasn't sufficient for us, so we made change:
- Campaign - unrestricted / restricted / impact (a special restricted program) by chapters
- For example, we have NY-UNREST, NY-REST, NY-IMP, LA-UNREST, LA-REST, LA-IMP
- this allows us to track campaign goal for each chapter and unrest/rest/imp
- Fund - same, no change, but uses Fund Category (1st level categorization) and Fund Type (2nd level categorization) as hierarchical categorization of program and project
- we added 3rd and 4th level categorization as needed (optional) by using Fund Attribute
- no change to appeal and package
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@Rachel Cavalier
Yeah I've seen a lot of posts that folks use Appeals for that purpose. But in appeals I'm tracking whether the event $ came in from the invite, day of event or post event. It all depends on how an org needs to report or track. As long as it is consistent!1 -
@Joe Moretti How would you handle an event that raises unrestricted funds? How would you separate out ticket, auction, sponsorships sales and the difference between the actual donation and the quid pro qo?
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@Breely Bennett We use package codes for the event itself- Which is an Appeal in Event Fund- but each of those, sponsorship, registration, auction, etc. are individual package codes
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@Breely Bennett Our event funds go into a specific fund depending on the event (we do two main events). But regardless of the fund, we would have the appeal such as Gala2024 with packages for various sponsorships, tickets, donation only. But a package is where you would have auction or anything else you have for your events. We count the full amount of sponsorship, etc for the donor, but set up benefits, so that the receipt amount (used for the ACK letter) has the amount that is tax deductible. But this needs to be setup with the benefits table and then when the person enters that gift, that they apply the benefits, so that the receipt amount reflects that.
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@Violet Karcher
We use Campaign to identify the work group responsible for the gift (for us that is Major Gifts, Foundations, and Annual Fund (i.e. not major donors), which we annualize, so this yhear we have FY25 Major, FY25 Foundations, FY25 Annual.
For Funds we are recording donor restriction. ‘General’ is our most commonly used fund and is where the unrestricted gifts go.
Appeals for us are how we asked--what letter, email, event was the channel for this gift. And for us, so far, Package is a subset of appeal where we identify letter segment or event participation level (sponsor vs ticket), but we are not an event-heavy org so this is really mostly letter segment.0 -
@Joe Moretti - Hi Joe. I have another follow up question. If you use packages for auction, tickets, sponsorship etc, how do you attach the packages to the payments made for these fees / benefits? Do you use the registration form? Does it allow you to associate through the event registration form the appropriate appeal and packages to each item?
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@Breely Bennett
Yes and No.RE NXT Event Registration form today allows for CFAP to be specified for the event as a whole (all event pricing), which is only good enough for event that has ONE package being sold at a time. When specified, gift generated from the registration will have the CFAP automatically set.
I am currently pushing Blackbaud to provide CFAP specification PER registration fee (or other registration fee)
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@Breely Bennett We do not use any of the Blackbaud forms, we have our own website with the the event information that is outside Blackbaud. We do not do gifts here like folks who use Blackbaud. Our accounting department takes care of all gifts from the museum and breaks it down to the various departments and sends us gift logs. We also build the benefits into the appeal packages when we create the appeal/packages in RE, in the Default Benefits.
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