NXT Report times out - Invalid or corrupted PDF file

Ferdie Alayon
Ferdie Alayon
Seventh Anniversary Kudos 2 Name Dropper Participant
in Blackbaud Financial Edge NXT® General Discussions

If I got distracted and failed to click View Report, it times out and I can no longer view it.

Some reports can be rerun but others are unique and can only be generated once.

Can someone please point me to where settings can be adjusted so the report does not time out ?

Thank you.

d5bb591da0336c1712b87ff19055f7f3-huge-nx

Comments

  • Deb Foos
    Deb Foos
    Ninth Anniversary Kudos 2 Name Dropper Participant

    This has been an issue for me, as well. It seems I often get pulled away before I can print my posting report…..and then I'm just out of luck. ?

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    I had a client that reported that to me on Monday , and I was able to duplicate it in a sample FENXT database. I don't consider that as working correctly, so I made a support case on their behalf. If you've not brought it up with support, I would. It helps them know how widespread the issue is and how large of an impact it is. Can help in prioritizing them fixing issues.

  • Geoffrey Goodfellow
    Geoffrey Goodfellow
    Tenth Anniversary Kudos 5 Name Dropper Participant

    This was new behavior for us as well, so I opened a case to report it. Support is working to resolve.

  • Alexander Frenkel
    Alexander Frenkel
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    We have the same issue that started after outage earlier this week.

  • Dawn Alonso
    Dawn Alonso
    Sixth Anniversary Kudos 3 Name Dropper Participant

    Posting reports can be reprinted in Database, but not my favorite solution, because the time date that prints on it is when you reprint.

  • Janet Tucker
    Janet Tucker
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kevin Brazell

  • Heather Logue
    Heather Logue
    Fifth Anniversary Name Dropper Facilitator 1

    @Ferdie Alayon
    this is an issue that i have found to be very bothersome, more so now that the post to accounts payable in the database option is missing.

  • Dawn Alonso
    Dawn Alonso
    Sixth Anniversary Kudos 3 Name Dropper Participant

    @Ferdie Alayon @Heather Logue

    You can print a Batch Detail Report in the Reporting section of the FENXT, hope that helps.


  • Heather Logue
    Heather Logue
    Fifth Anniversary Name Dropper Facilitator 1

    @Dawn Alonso
    it does thank you, dont know why I didnt look there :)

  • Nancy Agan
    Nancy Agan
    Third Anniversary Name Dropper Participant Facilitator 1

    @Heather Logue I agree.
    Is this corrupt issue known by Blackbaud and on a fix list? I didn't see any comment as to why they corrupt so quickly in this conversation thread.

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