Gift Receipting Gift List Issue
We're new to the gift receipting in RE NXT so I've been working through setting that up for our recurring donors. I have a gift list created for it and it works the first time but when I try to change the date, it will update in gift list but not in gift receipting. The work around I've found is to delete the gift list and rebuild it each time. Does anyone else happen to know a better fix? I contacted Blackbaud but they couldn't figure it out and referred me to Blackbaud Community. Thanks!
Comments
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@Rachel Walter I believe there is a time lag before it will update.
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@Marie Stark
Hi, Marie! I've let it sit for several days but it still didn't update correctly. Thanks though!0 -
@Rachel Walter
Hi, you will need to provide more info in order for better troubleshooting. This is unlikely a system problem.Please screenshot what your gift list look like, mainly around the filter that was used.
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@Rachel Walter Do you save the list after changing the dates?
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@Dan Snyder No, I haven't been saving the changes. Sigh, I figured it had to be something simple. I'll give that a try. Thanks, Dan! I appreciate it!!!
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@Rachel Walter, hoping that works! (And if so, please keep us posted!)
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