Gift Receipting Gift List Issue

Rachel Walter

We're new to the gift receipting in RE NXT so I've been working through setting that up for our recurring donors. I have a gift list created for it and it works the first time but when I try to change the date, it will update in gift list but not in gift receipting. The work around I've found is to delete the gift list and rebuild it each time. Does anyone else happen to know a better fix? I contacted Blackbaud but they couldn't figure it out and referred me to Blackbaud Community. Thanks!

Marie Stark

@Rachel Walter I believe there is a time lag before it will update.

Rachel Walter

@Marie Stark
Hi, Marie! I've let it sit for several days but it still didn't update correctly. Thanks though!

Alex Wong

@Rachel Walter
Hi, you will need to provide more info in order for better troubleshooting. This is unlikely a system problem.

Please screenshot what your gift list look like, mainly around the filter that was used.

Dan Snyder

@Rachel Walter Do you save the list after changing the dates?

Rachel Walter

@Dan Snyder No, I haven't been saving the changes. Sigh, I figured it had to be something simple. I'll give that a try. Thanks, Dan! I appreciate it!!!

Carrie Powell

@Rachel Walter, hoping that works! (And if so, please keep us posted!)