Credit Card Feeds stopped pulling

Holly Lord
Holly Lord
Third Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Financial Edge NXT® General Discussions

We have been using credit card feeds since we started with FE NXT last summer and the feeds have worked mostly perfectly. Occasionally we will get duplicate entries and a few missing here and there. However, we have not been able to get credit card charges come over consistently since December. Now no charges are coming through even though our feed is refreshed successfully. Does anyone have any tips? We have more than 25 cards, but they all roll to one billing account.

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Holly Lord
    definitely sounds like a support issue. If you've not started working with FE support, I'd advise starting asap as they may need to engage yodlee as well depending where the issue is.

  • Holly Lord
    Holly Lord
    Third Anniversary Kudos 1 Name Dropper Participant

    @Kevin Brazell We've started with support, but I was hoping someone else had a quick fix! We will keep working with our case.

  • Stephanie Sproul
    Stephanie Sproul
    Fourth Anniversary Name Dropper Facilitator 1

    @Holly Lord

    I had the same problem and in the end I had to enter each card separately and now it works fine. It has everything to do with having over 20 cards. Their partner stopped handling that successfully.

Categories