SKY Application Owner left, ownership transfer needed

GrantedGE Service
GrantedGE Service
Sixth Anniversary Name Dropper Facilitator 1 December 2023 Challenge: Season of Giving
in SKY Developer General Discussions

One of our Apps in the Blackbaud Developer Portal has an owner who is no longer with our company, and unfortunately we already terminated their email account on our domain. (And yes, lesson learned, our other apps are all now owned by a shared service account!)

I found great documentation on how to transfer ownership to another user, but it's only relevant when you're logged into the BB Developer Portal as that owner. And I found another very similar case here in the forum, where the partner managed to reactivate/reroute the old email address on their own mail servers so that the new developer could complete a BBID password reset and gain access to do the transfer. I don't believe this will be an option for us.

Has anyone else gotten past this? BB support isn't trained on this sort of thing - they sent me here to the community. Hoping to crowdsource a solution here - any advice would be appreciated!

Thanks,

Jeff A.

NPact

Comments

  • Chris Rodgers
    Chris Rodgers Blackbaud Employee
    Ninth Anniversary Kudos 2 Name Dropper Participant

    @GrantedGE Service Hi Jeff, I'll send you a direct message here so we can work to get that application transferred for you.

    Our team will also take this feedback and discuss how our documentation and Support teams can better handle this scenario in the future.

  • Brian Gray
    Brian Gray Community All-Star
    Eighth Anniversary Kudos 5 K-12 Fall 2025 Product Update Briefing Badge Name Dropper

    @GrantedGE Service - Jeff: Please share the link you found for the instructions for the general case. Your question has inspired me to make the change application ownership to a role account before we find ourselves in a bad situation.

  • Chris Rodgers
    Chris Rodgers Blackbaud Employee
    Ninth Anniversary Kudos 2 Name Dropper Participant

    Hey, @Brian Gray. Jeff was likely referring to our Applications documentation, which includes a section on application contributors and transferring application ownership:

  • Zach Dawson
    Zach Dawson
    Name Dropper Facilitator 1

    @Chris Rodgers
    Hello Chris, our team has this same exact issue and we need ownership of an application transferred, is there new documentation for this or is it still handled case by case?

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