Credit Card Fees on Special Event Registrations

Claire McCann
Claire McCann
Tenth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Altru® General Discussions

We've implemented a 3% Credit Card Processing Fee for online sales. But it doesn't apply to donations or Special Event registrations. Anyone know if there's a way to rig it so it will apply to Special Events?

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  • Candace Ross
    Candace Ross
    Third Anniversary Name Dropper Participant Facilitator 1

    @Claire McCann
    How did you add the fee to online purchases?

  • Claire McCann
    Claire McCann
    Tenth Anniversary Kudos 1 Name Dropper Participant

    @Candace Ross It's pretty easy (I've included a couple of screenshots). It all happens under the Tickets sections. First, you create the Fee under pricing. It can be per order or per item. And either a percent or a flat fee. Once you save that, you head over to the Sales Method Configuration, select online sales, find the fees tab, and add the fee. And that's pretty much it. There might be some mapping if fees aren't already correctly mapped, but I didn't run into any issues. Just wish it also applied to Special Event tickets.

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  • Candace Ross
    Candace Ross
    Third Anniversary Name Dropper Participant Facilitator 1

    @Claire McCann
    Thank you so much!!

  • Amie Honey
    Amie Honey
    Name Dropper Facilitator 1

    @Claire McCann Hello! We are trying to implement a CC processing fee as well. Are you just using it on your online transactions or also in person purchases? We'd like to add it to our ticketing and merchandise sales, but only want it to apply to tender type credit card. Have you used it for anything other than online sales?

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