Merging records with event registration data

Christine Unruh
Christine Unruh
Name Dropper First Anniversary Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

We need to work through many duplicate records resulting from large event registrations. We discovered merging into the original record can result in loss of event registration data, including a registrants seating. Any workarounds or helpful learning available on this issue?

I found a great general discussion on merging from 2020. Happy for direction to any more recent discussion.

Comments

  • Dariel Dixon
    Dariel Dixon Community All-Star
    Seventh Anniversary Kudos 5 First Reply PowerUp Challenge #3 Gift Management

    @Christine Unruh How are you merging the records? Are you merging in database view, or in webview, or both?

  • Christine Unruh
    Christine Unruh
    Name Dropper First Anniversary Facilitator 1

    @Dariel Dixon Database view. Another more experienced team member was originally working with the issue, and likely tried both. I'm now working the issue, by starting with seeking out any available information before I start merging.

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