Reports exclude non-US donor gifts

Pam LaBove
Pam LaBove
Ninth Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

Hi, I am having trouble reconciling our fiscal year. My queries and exports are fine. My reports and Campaign dashboard exclude any gifts from donors with addresses outside of US. Any clue what I might have configured incorrectly?

Tagged:

Comments

  • Christine Robertson
    Christine Robertson
    Kudos 5 Name Dropper Participant First Anniversary

    @Pam LaBove Did you link your dashboards to any queries or lists? Have you checked all of your filters?

  • Pam LaBove
    Pam LaBove
    Ninth Anniversary Name Dropper Participant Facilitator 1

    @Christine Robertson Thank you. No queries are used. Filters for Campaign, Gift types are the same as the queries we use and the same for my colleague's dashboards. It's interesting to me because certain reports that I run exclude non-US address donors as well. Not true for my colleagues running the same report. It makes me think I have something configured in my profile.

  • Alex Wong
    Alex Wong Community All-Star
    Tenth Anniversary Kudos 5 Facilitator 4 bbcon 2025 Attendee Badge

    @Pam LaBove
    it is not clear what report you are comparing that is not matching.

    Are you using database view canned report? webview's gift list or Dashboard?

  • Pam LaBove
    Pam LaBove
    Ninth Anniversary Name Dropper Participant Facilitator 1

    @Alex Wong all database view. Dashboard from db view, canned reports from database view

  • Alex Wong
    Alex Wong Community All-Star
    Tenth Anniversary Kudos 5 Facilitator 4 bbcon 2025 Attendee Badge

    @Pam LaBove
    you will need to look at how the dashboard is built and compare to the option you selected in the canned report.

    since they are all db view, the only diff is going to be around the configuration option used.

Categories