Donation link not working when multiple people trying to use

@Cathi Christopher - Is the donation form embedded on a website or are donors accessing the form through the URL link that BB provides?

Hi @Cathi Christopher - have you put in a case with Support? Donation forms are designed to support heavy simultaneous use, such as you would find on Giving Tuesday or at End-of-Year, so this is not normal behavior. If back-office folks are trying to enter multiple, simultaneous gifts via web donation forms (such as in a telethon) this can resemble fraudulent behavior; there are solutions you can put in place to ensure these transactions go through.

@Cathi Christopher - have you put in a case with Support? It really helps to establish patterns if they see multiple, similar issues. Not to mention they might have a solution ;-). If you're having trouble getting an existing support case addressed to your satisfaction, let me know.