Broken Images on Online Giving Form
Hello - wondering if anyone else has had problems with their images not displaying on their Online Giving donation forms. We are having them display as broken images. Both files uploaded were png files.
Comments
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@Christine Tielke - Are you using an optimized donation form?
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@Austen Brown We are have both types of form and the images are broken on both the optimized and the standard forms.
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@Christine Tielke - Would you be willing to share the URL of the form in the screenshot?
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@Austen Brown That's a good idea. It is test page to see if we can use these forms to replace some of our other donations forms: https://host.nxt.blackbaud.com/donor-form?svcid=tcs&formId=e6a1019e-90bb-4d0d-873b-d94e75d9e944&envid=p-cPKjts3RCESSuD57E8NDNQ&zone=usa
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@Austen Brown And just tested the link on my phone and it works. However, it doesn't work for me or any of my colleagues on our desktops.
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@Christine Tielke - The images show up for me as well (on a desktop). I wonder if it has something to do with your work wifi/computers blocking something on the form.
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@Christine Tielke Your test form opened just fine for me. I didn't have any broken image links. I'm using a PC, not a mobile device, if that helps.
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@Austen Brown That is strange, but I bet you're on to something. Our IT group is pretty strict. Thank you for testing it out!
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@Dariel Dixon Thank you! Thinking that it must be related to our organization's IT security at this point.
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