Credit Card feeds

John Blasi
John Blasi
Second Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Is anyone else having issues with credit card feeds refreshing from the Payables => Credit Card Activity screen? I have been able to successfully refresh periodically for the past several weeks until now. I receive a red error which states: "Completed with errors, 0 of 17 accounts processed successfully. Failed cards: [lists all cardholders and last 4 digits of card].

Comments

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @John Blasi
    I have been having problem and have a support case open. The problem seemed to start with the second "global outage" thing that happened. However, I have found that I can get individual cards to refresh but that is inconsistent, but at least that is something while they are working on it. I would start a support case about it.

  • John Blasi
    John Blasi
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Sylvia Cook Thank you for your response! I had opened a ticket (#19817975) which was resolved yesterday. I can refresh my card accounts now.

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