Find and void transactions

Hello!

Our tablets went down yesterday and in the process, when the staff pressed the “credit” button, it would glitch and hit the “cash” button. I now have their drawers as short by the phantom cash, and I need to find and void those transactions.

I am not finding the transactions through sales>order search, and am now trying query but not finding all the parameters I need. I can find user and date, but not payment type (cash). Then, is there a way to retroactively void the ghost transactions?

Any help is super appreciated.

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Comments

  • @Heather De La Garza

    Hi Heather,

    Is the issue that you can't find the field for the payment method? It is a bit buried…

    In the Sales Order Query look for:

    • Sales Order Payment\\Revenue\\Payment Method

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