"Do not call" or SMS opt out

Colin Rink
Colin Rink
Name Dropper Participant First Anniversary Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

Do most people use the “Do Not Call” option on phone numbers to specifically track opt outs of literal phone calls or do you also use it to track those that may not want to receive SMS marketing?

Trying to determine if “Do Not Call” on a phone number should refer to all contact on that number (text and phone calls) or if a separate custom field or a Consent channel is better for SMS

Comments

  • Jennifer Kluh
    Jennifer Kluh Community All-Star
    Sixth Anniversary Kudos 5 PowerUp Challenge: Data Health #3 bbcon 2025 Attendee Badge

    @Colin Rink
    We currently use it for only for phone calls since we currently do not send out texts to our constituents

  • Carrie Powell
    Carrie Powell
    Kudos 5 Fifth Anniversary Raiser's Edge NXT Fall 2025 Product Update Briefing Badge First Reply

    @Colin Rink, we also use it for phone calls as we do not have a system to send texts to constituents at this time. But I can see where having this clearly defined would be helpful if you do send SMS in addition to calling.

  • Susan Finlay
    Susan Finlay
    PowerUp Challenge #3 Gift Management Name Dropper First Anniversary Facilitator 1

    @Colin Rink we use the Do Not Call solicited code for people who do not want phone calls and have a solicited code for Do Not Text for the ones that don't want text/SMS. We will send a SMS marketing to people who have do not call coding.

  • Colin Rink
    Colin Rink
    Name Dropper Participant First Anniversary Facilitator 1

    @Susan Finlay Thanks Susan - so you're using Solicit codes to track opt-outs on different channels over the ‘do not email’ or ‘do not call’ options tied to the specific contact email address or phone numbers?

  • Dariel Dixon
    Dariel Dixon Community All-Star
    Seventh Anniversary Kudos 5 First Reply PowerUp Challenge #3 Gift Management

    @Colin Rink Are your SMS messages Opt-In, or Opt-Out? I think the consent fields are best for this, but I would probably use a solicit code as well. My org doesn't do text messages, but we generally use those checkboxes (DNC, Do Not Mail, etc.) as a method to show that all communications to that field are prohibited.

  • Susan Finlay
    Susan Finlay
    PowerUp Challenge #3 Gift Management Name Dropper First Anniversary Facilitator 1

    @Colin Rink yes we do. It narrows down how the individual wants to be contact. Some of our donor don't like text but are happy for us to call them. (we have an older donor base) If you mark do not call then someone could take it as do not contact at all.

  • Keleigh Allen
    Keleigh Allen
    Fifth Anniversary Kudos 1 Name Dropper Participant

    @Colin Rink
    We have No Phone Contact, No Phone Solicitations, No Texting Contact, and No Texting Solicitations as solicit codes to track the preferences.

  • Sherry Aldrich
    Sherry Aldrich
    Ninth Anniversary Kudos 1 Name Dropper Participant

    @Colin Rink We use the solicit codes. You can also pull these into the NXT view and use it to filter (include / exclude) on list you can create in NXT.

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