Problem with RE SKY API
@Erik Leaver going to need you to help look into this, at my 1PM sync, I noticed a LOT of problem with many call being heavily delayed and/or error out.
{
"error": {
"code": "BadRequest",
"message": "Http request failed: the server did not respond within the timeout limit. Please see logic app limits at https://aka.ms/logic-apps-limits-and-config#http-limits."
}
}
This is one of the error after delaying for many minutes.
I am posting here as BB support for this kind of issue always result in low level debugging my API calling request. These are all existing process that works everyday every 4 hours.
Comments
-
@Ben Wong @Heather McLean adding you 2 too in case we can discover the issue sooner
0 -
@Alex Wong I started seeing this off/on last week when getting lists of data (ex. list of constituents, gifts, etc). Changed my default rows from 5000 to 3000 which appears to have temp resolved it.
Dennis
0 -
@Alex Wong Please create a support ticket and then you can send me & your CSM the case number and we can monitor the progress and make sure the right people are involved.
0 -
@Erik Leaver
Looks like the issue was resolved as my 5PM sync went fine.Thanks,
1
Categories
- All Categories
- 6 Blackbaud Community Help
- 213 bbcon®
- 1.4K Blackbaud Altru®
- 403 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 1.1K Blackbaud CRM™ and Blackbaud Internet Solutions™
- 15 donorCentrics®
- 360 Blackbaud eTapestry®
- 2.6K Blackbaud Financial Edge NXT®
- 656 Blackbaud Grantmaking™
- 577 Blackbaud Education Management Solutions for Higher Education
- 3.2K Blackbaud Education Management Solutions for K-12 Schools
- 939 Blackbaud Luminate Online® and Blackbaud TeamRaiser®
- 84 JustGiving® from Blackbaud®
- 6.6K Blackbaud Raiser's Edge NXT®
- 3.7K SKY Developer
- 249 ResearchPoint™
- 119 Blackbaud Tuition Management™
- 165 Organizational Best Practices
- 241 Member Lounge (Just for Fun)
- 34 Blackbaud Community Challenges
- 37 PowerUp Challenges
- 3 (Open) PowerUp Challenge: Grid View Batch
- 3 (Closed) PowerUp Challenge: Chat for Blackbaud AI
- 3 (Closed) PowerUp Challenge: Data Health
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Product Update Briefing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports+
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Email Marketing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Gift Management
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Event Management
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Home Page
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Query
- 794 Community News
- 3K Jobs Board
- 54 Blackbaud SKY® Reporting Announcements
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)

