Issue Creating Custom Framework Part

Kyle Brady
Kyle Brady
Name Dropper Facilitator 1 September 2024 Monthly Challenge
in Blackbaud CRM™ General Discussions

Hello,

I am trying to create a simple custom part type that is an exact copy of another part we already have in the system. However, no matter what I try when I go to create a part that inherits my custom framework part (type), it won't even display the settings it just gets stuck on a white screen trying to load the part settings (I think). I went and followed the Blackbaud tutorial to create a new framework part and how to deploy it. I created a part that, for now, only has a title, and even still it won't load, just a white screen. I have attached some screenshots.

-Thanks

  • this is what displays when I try to add a part with my new part type
db866e1523611a2541c54050ff46bf4d-huge-im
  • and this is the designer for the Display of my custom framework part in visual studio
d0173e7453ce6b403446f63d43779298-huge-im
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Comments

  • Jay Trussell
    Jay Trussell
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kyle Brady

    If you run a debugger on the editor code behind and set a break point in the page load function, does the breakpoint get reached when you try to edit it? I would also double check that the assembly and code-behind referenced in the editor's .ascx file is the new part's assembly and not the old one.

  • Kyle Brady
    Kyle Brady
    Name Dropper Facilitator 1 September 2024 Monthly Challenge

    @Jay Trussell
    When I try to debug the code behind it won't hit the breakpoint for my new custom framework part. I have tried other reports and it works fine. When I try to create a new part with my custom framework part (part type) it just loads a blank screen instead of loading the settings for the new part.

    b21d87b35c2982ea3c0c0e5f5223e7b0-huge-im
  • Kyle Brady
    Kyle Brady
    Name Dropper Facilitator 1 September 2024 Monthly Challenge

    @Kyle Brady
    The debugger will not load symbols for my new report code behind. It will however for older reports that have already been created.

  • Jay Trussell
    Jay Trussell
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kyle Brady
    If the break point is not being hit, that code is never being loaded. In the ascx page for your new part, is the info in the Assembly and Control sections pointing at your new part's assembly or the assembly of the part you copied from?

    8582a3fba8e88fad89a86a0d1ea12e70-huge-im



  • Joseph Styons
    Joseph Styons
    Fifth Anniversary Kudos 1 Name Dropper Participant

    @Kyle Brady

    Two suggestions:

    1. Look in the “ERROR” table and see if there are any informative errors there (SELECT TOP 1000 * FROM ERROR ORDER BY ID DESC)
    2. When you build your project, make sure that your project references in Visual Studio are pointed at the \\SDK\\DLLReferences\\ for the exact same version of the SDK that is deployed on the server (right down to any hotfixes, etc). BBIS is much pickier about matching binaries than CRM is.
  • Kyle Brady
    Kyle Brady
    Name Dropper Facilitator 1 September 2024 Monthly Challenge

    @Joseph Styons

    Thank you for your response. I have made all the versions match for my SDK DLL references and the DLLs deployed on the server. However, now I am getting these errors when attempting to view ANY of the report pages on BBIS:


    - Exception of type 'System.Web.HttpUnhandledException' was thrown.
    - Page cannot be null. Please ensure that this operation is being performed in the context of an ASP.NET request.
    - Invalid value for 'encryptedTicket' parameter.


    - Exception of type 'System.Web.HttpUnhandledException' was thrown.
    - Page cannot be null. Please ensure that this operation is being performed in the context of an ASP.NET request.
    - The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.

  • Joseph Styons
    Joseph Styons
    Fifth Anniversary Kudos 1 Name Dropper Participant

    @Kyle Brady
    Do you have a local dev environment? Do you get the same errors there?

    Not to beat a dead horse, but those errors are exactly what i get when my sdk versions are out of sync. Did you run “setcurrentsdk.bat” on your dev machine before building?

  • Kyle Brady
    Kyle Brady
    Name Dropper Facilitator 1 September 2024 Monthly Challenge

    @Joseph Styons

    No, I had not run the bat file. I ran the setcurrentssdk.bat and then copied all the DLLs to the server to ensure they match and that fixed the issue. Thank you!

  • Joseph Styons
    Joseph Styons
    Fifth Anniversary Kudos 1 Name Dropper Participant

    @Kyle Brady
    That is great! In my experience, once the deployed files match the server exactly, future service packs will carry the customizations along with them, so you don't have to redeploy with each upgrade.

  • Kyle Brady
    Kyle Brady
    Name Dropper Facilitator 1 September 2024 Monthly Challenge

    @Joseph Styons
    Great! Thank you for all your help!

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