Error when trying to save export to certain folder

@Antanella Tirone
you are using Mac is definitely a reason why.

I doubt your Mac has C:\\Users\\antanellatirone\\Downloads folder, as this is a Windows folder structure for a user's download folder.

when you say you went to another coworker's workstation, is that person using Windows? or Mac?

What I would suggest you do is, first try to “browse” your way from the network remote folder into your networked local drive on Mac and then go to the folder you want to save your file. If this successfully save, you want want to update your user setting for export file location doing the same “browse through”

@Antanella Tirone
Yes, the 3 dots on export file name. When you click on it, you are on the hosted file location:

click on This PC and you should see what I have in the screenshot above. Locate the blue circle

You should find the one that has the name of your Mac

This is the network mapped drive from hosted to your local Mac. then drill through the sub folders to your download folder.

@Antanella Tirone
I would try to uninstall citrix and reinstall if it hasn't already been done.

@Antanella Tirone
Then I guess maybe the only thing else to do is contact Blackbaud support, though I see very little they can do there.

You have done everything I would have checked already and I guess the easy thing to do is just create a new folder just for RE exports.