Creating Addressee and Salutations when adding a new constituent record

Hi.

When we started to use RE 7 years ago we set up the configuration for addressee and salutations so that they would be added automatically when a new constituent record is created. It worked flawlessly until just recently. Now when we create a new record, we get this error message:

c76ce295dc86ced44bef6259842387ff-huge-im

I contacted support and they could not help us. Looking for a solution to be able to have addressee and salutations added automatically again before we start to add new graduates. Not sure if this issue started to occur after an update.

Thank You, Mark

Comments

  • Dan Snyder
    Dan Snyder Community All-Star
    Tenth Anniversary Kudos 5 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge First Reply

    @Mark Bezanson Can you share a bit more about what you are experiencing?

    When you go to add the new constituent is this the first thing you see?

    Or do you only see it when you move say from Bio1 to Bio 2 and it asks you to save the record? If this is the case, you should be able to add the Primary addressee, save the record and keep going.

    A couple of other thoughts. If you are able to get to the point of entering information about the new constituent, maybe consider a default set that can be the first thing you do. The default set could just be to add the basic addressee/salutation template so you could move forward adding additional information.

    Not sure how you are adding these records, but if you are using an import, consider adding an addressee/salutation id for primary addressee for all the records so you have something entered. Guide for finding those ids can be found here:


  • @Dan Snyder

    This is a screen shot of the setup we have had for years:

    74f182e98a499c58e577286a68bca9a1-huge-im

    Now when we create new accounts or new accounts are created through the web view event or donation forms, the addressee and salutation is not populated.


  • Dan Snyder
    Dan Snyder Community All-Star
    Tenth Anniversary Kudos 5 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge First Reply

    @Mark Bezanson Thanks for sharing that Mark, unfortunately coming from NXT autocreation your defaults/required fields are not respected as you have them set up in database view. ?

    Here is an idea you can vote for cause I agree, this is annoying to have to check for and add this.

  • @Dan Snyder Thank you Dan. We voted!

  • @Mark Bezanson discussion moved to the Raiser's Edge NXT community. Thanks!

  • Elizabeth Johnson
    Elizabeth Johnson Community All-Star
    Tenth Anniversary Kudos 5 First Reply All-Star Challenge: End of Year Fundraising Toolkit

    @Dan Snyder Voted!