Quality issue with logo printing on receivables invoices in web view

Keirsten Taylor
Keirsten Taylor
Name Dropper First Anniversary Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

I've been moving my AR invoice processing into web view as the migration from database view proceeds. One thing I found is that our organization's circular logo no longer prints clearly and further, the program forms a tight square that cuts into it, chopping off the rounded edges. It's a bit of a malformed blurry mess. I was informed by Support that unfortunately FENXT does not support round logos. Has anyone else encountered this and if so, any chance you found a solution? Any thoughts on why a very clear image printed from database view would now be so degraded in web view? Thank you!

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Keirsten Taylor
    I just tested a round logo and it didn't get cut off. I'd follow back up and point the rep to this screen shot here :

    2bb257d283adaabedc5b89ebc5e8bd7b-huge-im
  • Keirsten Taylor
    Keirsten Taylor
    Name Dropper First Anniversary Facilitator 1

    @Kevin Brazell Thank you for this. It was just pointed out to me that there may have been a miscommunication and I'm working to resolve it.

  • Daisy Brioso
    Daisy Brioso
    Eighth Anniversary Name Dropper Participant Facilitator 1

    @Keirsten Taylor Hi! Has this been resolved? My organization is also experiencing issues with the logo printing blurry. Are there any instructions as to what the actual size of the circular logo should be?

  • Elizabeth Bragg
    Elizabeth Bragg
    First Anniversary Facilitator 1 Blackbaud Pro Certified

    @Keirsten Taylor We are also having issues with blurry logo in webview. Has anyone found a solution or have specs we should communicate to our marketing team?

  • Mary Stalowski
    Mary Stalowski
    Third Anniversary Facilitator 1

    Has this issue been resolved? I am having a similar issue with a blurry logo on the AR NXT invoice. It printed clearly in database view, but I no longer have the option to print invoices from database view.

Categories