Unposted line items

Ashley Snow
Ashley Snow
Second Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Does anyone else have issues with unposted accounts receivable line items being stuck? For example, if I have an invoice that is dated in August 2024, and I add an adjustment to it in February. The adjustment will be posted, but the reversal line item remains as an unposted line item in my GL. I have tried to many different subledger filters/dates to get the line item posted but it keeps telling me there is nothing to post.

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Ashley Snow
    anytime something doesn't Post when in a NYP status, try saving it as Do not Post, then change it back immediately to Not Yet Posted. Then attempt the validation / post again. This toggles the back end sql tables to make sure they show correctly , in the case of a NYP transaction, that it is NYP and should show up to post when your post parameter scans for the post date of the transaction.

  • Ashley Snow
    Ashley Snow
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kevin Brazell It technically says it's “posted” when I go into the invoice. I'm unable to change it to do not post because that box is greyed out

  • Brian Rojo
    Brian Rojo
    Tenth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Ashley Snow
    Quick Check:

    Is the post date of your adjustment the same as the original entry date? If not you might need to set your parameters correctly for the new date range. A screen shot might be helpful of the invoice.

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Ashley Snow
    In that case, that is actually a bug and you will need to work with support so they can get the “stuck” lines posted to the GL.

  • Selena Weiss
    Selena Weiss
    Seventh Anniversary Name Dropper Facilitator 1

    @Ashley Snow we are experiencing this same issue, for months now. We have not figured out why it is happening.

  • Donna Teece
    Donna Teece
    Eighth Anniversary Name Dropper Facilitator 1 Loyalty Badge

    @Ashley Snow We are experiencing the same issue with receipts. Our Open PO report is
    revealing that the encumbrance is not releasing somewhere in FE (the 2 columns should match and they do not). Everything is showing as posted though. We have a case in with BB.

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