Unposted line items

Ashley Snow

Does anyone else have issues with unposted accounts receivable line items being stuck? For example, if I have an invoice that is dated in August 2024, and I add an adjustment to it in February. The adjustment will be posted, but the reversal line item remains as an unposted line item in my GL. I have tried to many different subledger filters/dates to get the line item posted but it keeps telling me there is nothing to post.

Kevin Brazell

@Ashley Snow
anytime something doesn't Post when in a NYP status, try saving it as Do not Post, then change it back immediately to Not Yet Posted. Then attempt the validation / post again. This toggles the back end sql tables to make sure they show correctly , in the case of a NYP transaction, that it is NYP and should show up to post when your post parameter scans for the post date of the transaction.

Ashley Snow

@Kevin Brazell It technically says it's “posted” when I go into the invoice. I'm unable to change it to do not post because that box is greyed out

Brian Rojo

@Ashley Snow
Quick Check:

Is the post date of your adjustment the same as the original entry date? If not you might need to set your parameters correctly for the new date range. A screen shot might be helpful of the invoice.

Kevin Brazell

@Ashley Snow
In that case, that is actually a bug and you will need to work with support so they can get the “stuck” lines posted to the GL.

Selena Weiss

@Ashley Snow we are experiencing this same issue, for months now. We have not figured out why it is happening.

Donna Teece

@Ashley Snow We are experiencing the same issue with receipts. Our Open PO report is
revealing that the encumbrance is not releasing somewhere in FE (the 2 columns should match and they do not). Everything is showing as posted though. We have a case in with BB.