Expense Management - AMEX

LaQuanda Prince
LaQuanda Prince
Fifth Anniversary Name Dropper Participant Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Has anyone has success linking their AMEX cards with expense management? We've been trying for over four years without any luck. Each of our employees has their own AMEX card, and unfortunately, the integration has never worked as expected.

We are currently not interested in switching to the BB card, despite BB's recommendation. Our hope is still for the AMEX integration to function properly, as was promised when we first transitioned to NXT.

If you've been able to get this to work, I'd really appreciate hearing how you did it and if there have been any pain points. We've been entering transactions one-by-one which hasn't been ideal.

Comments

  • Donisha Quiller
    Donisha Quiller
    Name Dropper Participant First Anniversary Facilitator 1

    @LaQuanda Prince - NOPE. Our cards have not connected in 2 years! Support is still emailing me to refresh and update, and NOTHING HAPPENS. It is so frustrating. We did decide to use the BB Card (Regions) for our P-Cards for just 2 users, and it is working great (of course), so we may transition all Corp Cards.

  • LaQuanda Prince
    LaQuanda Prince
    Fifth Anniversary Name Dropper Participant Facilitator 1

    Thank you @Donisha Quiller.

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