Why are Actions Closed in RE not showing Closed in RE NXT?

@Heather Pauli yes a thought - I know another staff member told me once something about needing to have the action completed on date box checked and a date entered. Could that be it?

@Heather Pauli You won't probably like this answer. I asked KB your question as I'm sure it will be something we encounter as well.

The ‘generate answer’ reads:

Actions added in RE NXT webview will sync to the Constituent record in the database view. However, if actions are closed in the database view, they may not appear as closed in RE NXT due to the way actions are managed between the two systems. If actions are not showing as closed in RE NXT, it may be necessary to check the synchronization status or edit the action in the database view to ensure it reflects correctly in RE NXT.

@Heather Pauli I think it has to do with this setting:

Action Statuses

Action statuses track the progress of a task or interaction and whether it's complete. To track the state of actions, your organization may use either the default completion status or custom status codes.

Default completion status

If you use the default completion status, you choose when an action is finished to track whether it's Open, Past due, or Completed. This option is ideal if your organization wants a straightforward, no-fuss way to track action statuses.

Note: Actions are Open until they're marked as Complete or their due date passes and they become Past due. To change the status of a Past due action, change its due date.